Full Time Bar Lead/ Relief Supervisor

1 week ago

Springwood, Australia Mingara Leisure Group Full time

Hang on to your hat You’ve just stumbled across what could be the most enjoyable, exciting and memorable role of your career.

Would it be great to be part of a reliable, progressive, safe and unified team working together to create memorable experiences for the local community? Your enthusiasm and energy will contribute to our great team of innovative, talented people who help each other succeed across all our areas.

Join our team and you’ll have great personal and professional opportunities Our scholarship program will keep you learning; our training will provide you with a variety of new skills to promote your career; a discount on food and coffee will keep you happy; a fitness incentive will help keep you well; and a great team culture will keep you motivated and inspired.

It sounds pretty good, right?

It gets better you’d be based at Springwood, in the beautiful Blue Mountains, but our organisation also makes life great on the Central Coast, in Sydney and in Port Macquarie. Our vision is ‘to make a significant contribution to the quality of community life’.

Who are we?

We are Springwood Sports Club, the greatest Club on the Blue Mountains, offering a diverse range of facilities including dining (Gather), Event Room Hire, Gaming, Bar, Tab, Keno and Promotions.

About you

You know what it means to be the “go-to” person, and love being able to problem solve, take ownership, lead, coach and motivate. Your unique talents, experience and focus on leadership and club operations would contribute to our team of innovative, talented people who help each other succeed.

You’ll build relationships with our team and get to know our loyal members. A progressive, dynamic environment means no two days will be the same. Whether you’re new to leadership or had years of experience, you’ll acquire new skills, and solutions to problems will come from thinking on your feet.

A great opportunity

We are looking for a people-person Someone who enjoys interacting with others and helping to create memorable experiences for our members and visitors while they spend time at our venue.

The purpose of this role is to:

- Create memorable experiences for our customers.
- Educate our customers about what’s on at the club, product offerings and membership rewards.
- Consistently and proactively provide customers with a high level of customer service.
- Embrace the Club’s Vision, Mission and Values.
- Comply with the Club’s policies and procedures (e.g RSA/RCG, safe food handling).
- Implement and champion change as part of a progressive and evolving organisation
- Support and coordinate training, onboarding, and coaching of new starters to the organisation
- Day-to-day management of Club Operations - including opening and closing, cash handling, legislative compliance, and grievance handling
- Monitor and respond to service levels - received goods, response times, service quality, - and assist where appropriate.

**Requirements**:
We are looking for someone who is dynamic, flexible and approachable. To succeed in this role, you will have
- A high standard of personal grooming in line with the club's dress and grooming standards
- Confidence to work independently and think on your feet to resolve issues and manage tricky situations
- A high degree of discretion, integrity and confidentiality
- RSA and RCG
- Willing and able to work hours required in hospitality. We operate 7 days a week with shifts between the hours of6:00am - 02:00am
- Demonstrated ability to deliver agreed outcomes, targets and KPIs, both personal and for your team

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