Operations Manager Medical

**Operations Manager Medical (2 Positions Available) | Lead Healthcare Excellence in Our Growing Medical Services**

Are you a **results-driven healthcare operations leader**with strong business acumen and a passion for empowering teams? We're expanding our leadership structure and seeking **two exceptional Operations Managers**to each oversee a portfolio of our thriving medical centres and champion exceptional patient care.

Established in 1880, we've been a trusted healthcare provider for over 140 years. As a mutual organisation, our **profit-for-purpose model**allows us to reinvest directly into improving the lives of our 100,000+ members and the wider community. This exciting expansion reflects our continued growth and commitment to providing even stronger leadership support across our medical services.

**About These Strategic Leadership Roles**:
As we continue to grow and enhance our medical services, these newly structured roles will provide dedicated operational leadership across our expanding portfolio of medical centres. You'll be responsible for driving operational excellence, supporting our valued GP and allied health partners and clinical teams, while ensuring sustainable business growth and outstanding patient experiences.
- **Two permanent full-time positions**based in Ballarat
- **Direct reporting line**to Chief Operating Officer Health Services
- **Portfolio management**with responsibility for multiple medical centres and programs

**What You'll Lead**:
**Operational Excellence**:

- Oversee day-to-day operations across your assigned medical centres, ensuring efficient workflows and optimal resource allocation
- Develop and monitor operational KPIs to enhance efficiency including patient access and service delivery
- Manage operational budgets and drive strong financial performance across all assigned sites
- Ensure compliance with legislation, regulations, and maintain RACGP accreditation standards
- Develop and implement business growth strategies for your medical centre portfolio
- Analyse practice data to identify opportunities for service improvement and expansion

**Team Leadership & Development**:

- Lead, mentor, and develop administration teams and practice leads with a focus on creating positive workplace culture
- Build and maintain strong relationships with our GPs, allied health professionals and practice nurses
- Implement workforce planning strategies and support recruitment and retention initiatives
- Champion professional development opportunities and promote teamwork excellence

**Quality & Patient Experience**:

- Collaborate with our Clinical & Quality Manager to maintain high standards and accreditation
- Implement patient experience enhancement strategies and manage feedback systems
- Support evidence-based models of care implementation across your portfolio
- Drive continuous quality improvement initiatives

**What We're Looking For**:
**Essential Experience**:

- **Minimum 5 years**in operational management within primary healthcare settings
- **Proven track record**managing multiple sites or services simultaneously
- **Strong business development**experience with practice growth strategies
- **Expert knowledge**of Medicare billing systems, MBS items, and compliance requirements
- **Demonstrated success**in budget management and financial performance

**Leadership Capabilities**:

- **Outstanding people leadership**skills with ability to inspire and motivate diverse teams
- **Exceptional stakeholder management**experience with medical practitioners, particularly GPs and nurses
- **Strong relationship building**capabilities across clinical and non-clinical teams
- **Results-oriented approach**with strong commercial acumen and problem-solving abilities

**Qualifications & Requirements**:

- Tertiary qualifications in health administration, business management, or related field (desirable)
- Experience with RACGP accreditation processes and standards compliance
- Valid Australian Driver's License and willingness to travel between sites

**What We Offer**:

- **Competitive salary package**:

- **Generous staff discounts**across our 19 pharmacies, four medical centres, and eyecare services
- **Flexible work arrangements**including Time in Lieu options and RDO accrual
- **Work-life balance**in a supportive, values-driven environment
- **Professional development**opportunities to support your career progression
- The opportunity to make **genuine impact**on community health outcomes

**Why Choose UFS Healthcare?**

At UFS Healthcare, we're **committed to advancing**integrated healthcare across our regions. Our expanding and thriving portfolio includes:

- **19 pharmacies**delivering comprehensive health services across western Victoria
- **Four successful medical centres**with strong patient demand and GP satisfaction
- **Ballarat Urgent Care Clinic**providing **free non-emergency care**to our community
- **UFS Eye Care**delivering exceptional optical services
- **Exciting