Customer Service Representative

1 week ago

Sydney, Australia Commonwealth Bank of Australia Full time

Customer Service Representative - Part Time

**Do Work that Matters**

As a Customer Service Representative within our contact centre, you'll be the friendly voice our customers hear when the contact us. You will assist customers manage their day-to-day banking across a range of products and empathetically provide extra care to customers facing challenges meeting financial commitments. You will work across a diverse breadth of enquiries, including:

- Concierge and welcome calls
- Missed payments and early-intervention collections
- Simple customer service enquiries

**See Yourself in our Team**

Our contact centre is open 7 days a week, 8am - 8pm. This is a hybrid position giving you the flexibility to work from home and the office.

We currently have permanent part-time (25 hours) positions available on either shift:

- Monday - Friday, 3pm - 8pm
- Tuesday - Saturday 3pm - 8pm

Please note, you must commit to this shift schedule for at least 12 months.

**We're Interested in hearing from people who**
- Genuinely care about the experience of customers
- Have excellent communication skills
- Have the ability to navigate new technology and computer systems
- Are naturally curious, resilient, empathetic and adaptable
- Have aspirations to grow their career with us

**Hours and training**
To be considered for this role you must have the following availability:

- Start date: 24th February 2025
- Available to work from the South Eveleigh office once a fortnight, (work from the office up to 3 days per week during training).
- Training will commence from the start date with all new starters undergoing mandatory training for 3 weeks. **Training will run Monday - Friday 9am - 5pm**.
- Please note, we cannot provide any time off during the training period
- Throughout your training you will be fully supported with dedicated leadership and a progressive learning model. As you master your role, you'll have the opportunity to learn new skills, and progress in your career

**Note - Expected recruitment timeline over the festive season**:

- Review and invitations to interview - starting from 2nd January 2025
- Interviews - starting from 6th January - 24 January 2025
- Offers - by 24 January 2025

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 16/01/2025

Job ID REQ226449

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