Customer Service Officer

2 weeks ago

Forrestfield, Australia Embodied Full time

Seeking a skilled Customer Service Representative to join our client’s internal customer service team. If you have a passion for the trades and construction and providing exceptional customer service, this is the opportunity for you.

As a valued member of the team, you'll be responsible for ensuring outstanding customer experiences. From handling incoming sales orders to resolving issues, your expertise and dedication will make a significant impact. Plus, with their internal systems, you'll have the tools to deliver accurate and efficient service.

As a Customer Service Representative, your key responsibilities will include:

- Efficiently handling sales order entry to ensure smooth operations.
- Expertly managing credits and returns to ensure customer satisfaction.
- Utilising the CRM system to enter prospect information accurately.
- Proactively following up on sales orders to ensure timely delivery and customer satisfaction.
- Assisting with backorder management through effective communication with clients.
- Resolving complaints and errors in a professional and efficient manner.

You will be welcomed into the team and have the opportunity to grow, contribute, and make a positive impact in a dynamic work environment.

To be successful in the role, you will be utilising your customer service experience to build strong relationships with customers, co-workers and management. You will enjoy a fast paced role that requires the ability to prioritise to meet customers’ expectations and needs

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