Despatch Office Clerk

1 week ago

St Marys, Australia talent focus Full time

1:00pm - 9:00pm
- Full time permanent
- Work for a reputable brand

Talent Focus are seeking a Despatch Officer experienced within the distribution environment to ensure all administrative tasks on the shift are completed accurately and in a timely manner.
- Full time permanent
- 1:00pm - 9:00pm
- Monday-Friday

Work for an iconic Australian brand based in Western Sydney, a leader in it's field of manufacturing.

**Benefits working for this company**:

- Family culture
- Uniforms/cooperate clothing
- Opportunities for career progression
- On site Health hub and Physiotherapy service
- Employee Assistance program
- Have a day off on your Birthday every year.
- On site parking - close to many local amenities
- Regular site BBQs, Food Trucks, Events
- Company Social Club, Annual Family Events
- Great Coffee - free to all staff
- On site Wi-Fi

**Key Responsibilities**:

- Coordinate and maintain a reliable and efficient dispatch service for all customers
- Organise transportation of customer orders as required.
- Resolve any arising problems or customer complaints and re-assign or re-schedule any return deliveries.
- Manage requests for any add on to runs for doors and mouldings and ensure they are accurately recorded.
- Prepare and distribute on a daily basis the Interstate backorder reports.
- Manage the Distribution mailbox to ensure all communications are answered in a timely manner.
- Manage customer transactions serving customers in Despatch Office.
- Manage the processing of local and interstate orders, through the Titan and associated systems.
- Call site supervisors / customers to ensure site ready for delivery and/or collection of product.

**To be considered for the position, you must have**:

- 3 years previous experience within a distribution environment with a focus on safety, quality, order fulfilment and customer service.
- Working knowledge of legislative requirements for transport in areas of COR, fatigue management, load restraint, mass management.
- Excellent communication skills both verbal and written
- Proficiency in using computer systems and programs - MS Office skills essential
- A systematic, methodical and process-orientated approach to your work
- Pride yourself on thoroughness and attention to details
- Strong organisational skills & multi-tasking
- Flexibility and willingness to support others
- Ability to work well in a team environment as well as work autonomously

**MUST**: Have full working rights in Australia with no restrictions on hours.

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