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Customer Service

2 weeks ago

St Marys, Australia Labourforce Full time

Our client; a Leader in the manufacturing and distribution of Timer Beams, Frames & trusses are currently seeking a Customer Service / Admin Clerk for a Casual ongoing position Monday to Friday.

Monday - Friday shift will be either 7:30AM - 4PM with

Pay Rate being $33.00 + overtime and penalties

Position will be temp to permanent for successful applicants

**ABOUT THE POSITION**

you will be responsible for ensuring the customer service and administrative procedural requirements for the operations are met on a daily basis. You will be a contributing member of the Customer service / administrative team.

you will need strong analytical skills and have knowledge of Microsoft office suite, outlook and Excel highly desirable.

Strong communication skills will also be required as you will speak with all levels of internal and external stake holders.

**Job responsibilities and Duties**:

- Process customer feedback and ensure the needs have been fully met.
- Respond promptly to customer enquiries.
- Handle and resolve customer complaints.
- Obtain and evaluate all relevant information to handle product and service enquiries.
- Provide delivery ETD’s and ETA’s.
- Keep electronic records of customer interactions and transactions.
- Communicate and coordinate with internal departments.
- Assist with stocktakes as required.
- Other duties as directed by the Customer Service Team Leader.
- Keying orders and quotes in SAP
- Process customer orders via our automated systems Fracking, Click, OCR, EDI (inhouse IT systems)
- Cross-check all details in SAP once through the automation process.
- Check inventory to confirm the requested product is available.
- Releasing orders for picking in our cutting program SCIE.
- Computes prices and any appropriate discounts.
- Managing backorders.
- Processing credits
- Work in conjunction with production and dispatch supervisors as appropriate.
- Use automated tracking systems for freight

**To be considered for this role, applicants MUST**:

- experience within the Transport, Warehouse, distribution & 3PL industry highly desirable
- Proven experience in a customer service and administrative position.
- Advanced customer service and communication skills.
- High level organization and communication skills.
- Problem solver.
- Currently have the right to work in Australia
- Be Reliable and Punctual
- Have high attention to detail
- Have own reliable transportation
- Be available to commence ASAP

**_Please note ONLY short listed Applicants will be contacted_