Customer Service Representative

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

At Probe CX, we're powered by passion, driven by curiosity, and enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia, and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos.

At Probe CX, expect to think differently, challenge the norm and find your purpose. Whether you’re looking to get back into the workforce, seeking your next stable career development opportunity or just want to try something new this position has you covered.

Are you a positive person with an eager to learn attitude? Do you have strong communication & customer service abilities? And do you have the ability to interpret customer needs & provide suitable solutions?

If so, this is the role you’ve been looking for We are currently looking for passionate Customer Service Representatives to join our growing team in our fast paced contact center located in Melbourne CBD This is an excellent opportunity for you to be involved in a culture built on fun, respect, integrity, innovation and transparency

About the Role:
Key Details:
- Casual roles available- Hourly rate & incentives (You’re also PAID for National Public Holidays)- Monday - Friday rotating roster between the hours of 8am - 11pm (During daylight savings 10pm, No weekend Work)- Comprehensive Full Time PAID training onsite with ongoing development opportunities- Hybrid opportunity once you've settled into your new role (mix of onsite & work from home requirements)- Undercover Parking/ Train Stations closeby- Employee Referral Program- Tenure Recognition Program- Office located in Latrobe Street, Melbourne CBD - close to transport, shopping & food options- A diverse and supportive working environment - everyone is welcome here, and our differences make us stronger

**Responsibilities**:
- Maintain a current understanding of the Department’s programmes and initiatives- Assist callers with understanding programme information, use of the website, completing relevant forms, troubleshooting and calculators- Understand and meet individual and campaign targets and KPI’s (Key Performance Indicators)- Ensure that all transactions are completed thoroughly and convey information in accordance with the guidelines provided by the Department

Skills & Experience:
- Problem solving and conflict resolution skills- Excellence in service delivery- Proficient written and oral communication skills- A positive 'can do' attitude- A passion to succeed in a fast paced environment- Attention to detail and an administration background

Culture & Benefits- Multiple career progression opportunities- Hourly rate + On Target Earnings (based on reaching KPI’s)- Smart Casual work attire- An environment that is supportive, engaging and highly interactive

Please note, this is an Australian based role and due to the nature of our client, to be eligible you must:
- Hold current Australian Citizenship,- Be willing and eligible to obtain a security clearance to the level applicable (this is at no cost to you)