Merchant Servicing Representative

1 week ago

Melbourne City Centre, Australia NAB Full time

Merchant Servicing Representative
- Job number: 803315
- Primary position location: VIC- Melbourne CBD
- Category: Call Centre/Contact Centre
- Work type: Permanent Full time
- Closing at: Sep 22 2025 - 23:55 AEST

**Favourite**

**Merchant Servicing Representative**

In the role of Merchant Servicing Representative, you will be joining a team that is nothing short of customer obsessed. Each day you will go above and beyond to assist a variety of customers to resolve and troubleshoot technical issues with their merchant terminals.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
- Fantastic opportunity to elevate your career in Business Banking
- Use your expertise to drive positive outcomes for our customers
- Develop your skills within a highly supportive and engaging team environment

**Each day, you’ll go above and beyond to**:

- Identify and resolve any customer issues with a high level of service and tailored solutions.
- Provide an exceptional customer service experience in a high-volume call environment.
- Collaborate with colleagues and other departments where necessary, to ensure fast and satisfactory results for our valued customers

**We’re looking for the best and brightest to deliver the best for our customers. You’ll need**:

- A passion for providing outstanding customer service.
- Able to demonstrate a high level of resilience and patience while assisting and resolving issues in a high-pressure situation
- Good administrative and technical ability.
- Able to work the following hours. Standard business hours for the first 3 months in Docklands, then a rotating roster (Monday to Friday) 7am - 7pm for 3 - 6 months, then a rotating roster Monday to Friday 7am - 10pm thereafter.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

  • Sales Merchant Representative

    1 week ago

    Melbourne, Australia Groupon Full time

    Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms...

  • Advisor Merchant Servicing

    1 week ago

    Melbourne City Centre, Australia NAB Full time

    Advisor Merchant Servicing - Job number: 798842 - Primary position location: VIC- Melbourne CBD - Primary position location: VIC- South East region - Category: Call Centre/Contact Centre - Work type: Permanent Full time - Closing at: Mar 27 2025 - 16:00 AEDT **Favourite** - **Experience exciting momentum with support from awesome leaders.**: - **Be...

  • Head of Merchant Customer Journey

    1 week ago

    Melbourne City Centre, Australia NAB Full time

    Head of Merchant Customer Journey - Job number: 798351 - Primary position location: VIC- Melbourne CBD - Category: Banking & Financial Services - Category: Business Banking - Category: Product Management - Work type: Permanent Full time - Closing at: Feb 14 2025 at 23:55 AEDT **Favourite** - **We are empowered to make a positive difference for customers...

  • Merchant Retention Specialist

    1 day ago

    Melbourne City Centre, Australia NAB Full time

    Merchant Retention Specialist - Job number: 799212 - Primary position location: VIC- Melbourne CBD - Category: Business Banking - Category: Call Centre/Contact Centre - Work type: Permanent Full time - Closing at: Mar 21 2025 - 23:55 AEDT **Favourite** **Merchant Retention Specialist** - **Provide expert advice and help strengthen our ability to retain...

  • Analyst, Product Support

    1 week ago

    Melbourne City Centre, Australia NAB Full time

    Analyst, Product Support - Merchant - Job number: 801022 - Primary position location: VIC- Melbourne CBD - Category: Banking & Financial Services - Category: Business Banking - Category: Operations **Show More** - Work type: Fixed term Full time - Closing at: Aug 13 2025 - 16:15 AEST **Favourite** **Bring your analysis and merchant experience to this...

  • Business Development Executive

    1 week ago

    Melbourne City Centre, Australia KPay Merchant Sevice (Australia) Full time

    Break into Tech Sales with One of APAC’s Fastest-Growing Fintechs! Looking for a way into **technology sales** but not sure where to start? This is your chance to join a **hyper-growth fintech** that’s reshaping how businesses get paid. We’re building a powerhouse B2B sales team and looking for **driven, people-focused go-getters** to help us expand...

  • Merchant Experience Partner

    1 week ago

    Melbourne, Australia DoorDash Australia Full time

    **About the Team**: As one of DoorDash's core operations teams, Customer Experience and Support Operations, ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs and manages DoorDash's large and growing global network of support centers to create the best customer experiences, with the...

  • Account Manager, Merchants

    4 days ago

    City of Canning, Australia GWA Group Full time $90,000 - $120,000 per year

    We are seeking a dynamic and results-driven Account Manager - Merchants to join our Welshpool based Sales team on a permanent, full-time basis. Join our vibrant team at GWA, where our rich Australian and New Zealand heritage, technical expertise, and innovative drive, combine with our iconic brands to create something truly extraordinary. For over a...

  • Supervisor, Merchant Experience

    5 days ago

    Melbourne, Australia DoorDash Australia Full time

    **About the Team**: DoorDash Support doesn't stop at solving live order issues. The Merchant Experience team at DoorDash serves as a single-contact for Merchants enrolled in this program - providing white-glove, personalized service, and support. Our mission is to build trust, increase merchant satisfaction while promoting advocacy, and long-term...

  • Supervisor, Merchant Experience

    5 days ago

    Melbourne, Australia DoorDash Full time

    Job ID: 3194275 DoorDash Technologies Australia Pty Ltd Melbourne,VIC **About the Team**: DoorDash Support doesn't stop at solving live order issues. The Merchant Experience team at DoorDash serves as a single-contact for Merchants enrolled in this program - providing white-glove, personalized service, and support. Our mission is to build trust, increase...