Merchant Servicing Representative

2 weeks ago

Melbourne City Centre, Australia NAB Full time

Merchant Servicing Representative
- Job number: 803315
- Primary position location: VIC- Melbourne CBD
- Category: Call Centre/Contact Centre
- Work type: Permanent Full time
- Closing at: Sep 22 2025 - 23:55 AEST

**Favourite**

**Merchant Servicing Representative**

In the role of Merchant Servicing Representative, you will be joining a team that is nothing short of customer obsessed. Each day you will go above and beyond to assist a variety of customers to resolve and troubleshoot technical issues with their merchant terminals.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
- Fantastic opportunity to elevate your career in Business Banking
- Use your expertise to drive positive outcomes for our customers
- Develop your skills within a highly supportive and engaging team environment

**Each day, you’ll go above and beyond to**:

- Identify and resolve any customer issues with a high level of service and tailored solutions.
- Provide an exceptional customer service experience in a high-volume call environment.
- Collaborate with colleagues and other departments where necessary, to ensure fast and satisfactory results for our valued customers

**We’re looking for the best and brightest to deliver the best for our customers. You’ll need**:

- A passion for providing outstanding customer service.
- Able to demonstrate a high level of resilience and patience while assisting and resolving issues in a high-pressure situation
- Good administrative and technical ability.
- Able to work the following hours. Standard business hours for the first 3 months in Docklands, then a rotating roster (Monday to Friday) 7am - 7pm for 3 - 6 months, then a rotating roster Monday to Friday 7am - 10pm thereafter.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

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