Service Desk Level 1

5 days ago

Bankstown, Australia Nepean (AU) Full time

**About Us**

At NEPEAN we pride ourselves to have a rich history and deliver high value, innovative and sustainable solutions for the world’s leading mining, construction, and transport companies. Today our organization employs over 1400 people across six continents and distributes products to more than 65 countries.

**Our Opportunity**

NEPEAN IT is committed to providing a competitive advantage by delivering fit for purpose and innovative solutions as a key strategic partner. To ensure its success; we are currently searching for an exceptional Level 1 Technician to join the team. You will be the first point of contact for clients on all IT inquires. This position is based in Yagoona, NSW.

Other key responsibilities include:

- Supporting users with their IT requirements.
- Collaborate with the wider support team to ensure effective and timely solutions.
- Provide recommendations and fixes in a timely manner while maintaining effective communication with all relevant stakeholders.
- Providing end-to-end solutions through research, investigation, and implementation.
- Creating and updating technical documentation to assist in streamlined service desk process.
- Ensuring assets are tested, stored, identified, and updated in the ITSM database.

This diverse opportunity will see you work on various projects and gain experience in the latest technologies in a high performing environment that believes in a pragmatic, strategic approach.

**The Right Person**

To be considered you will have:

- Hands-on experience in workstation hardware/software.
- Proven experience identifying, escalating, and troubleshooting various IT issues remotely, while dealing with non-technical end users.
- Strong organisation and excellent problem-solving skills.
- Knowledge of IP networking, DHCP, DNS and general network principles.
- Knowledge of Windows 10 and 11, Server 2012, 2016, 2019 editions.
- Understanding of Active Directory principals and best practices.
- Understanding of Microsoft Exchange, Microsoft 365.
- Understanding of malicious detection software and removal methods.
- Understanding of Cloud Computing - Microsoft Azure.
- Knowledge of virtualisation (VMware).
- Knowledge of administering cloud computing (Microsoft Azure).
- Experience with Service Desk Ticketing Systems.

A career at NEPEAN means becoming part of our exciting journey while always valuing people, working safely, and respecting the environment. At NEPEAN you will;
- Be rewarded with competitive renumeration, benefits plus a range of discounts from market leading retailers.
- Learn and grow in an environment that empowers you to unlock your true potential with access to elite leadership programs via Harvard Business School.
- Be provided with the opportunity to truly connect and partner with your stakeholders
- Be exposed to genuine, diverse, and enviable career opportunities.
- NEPEAN believes in diversity and is committed to providing Equal Employment opportunities for all applicants. We welcome applicants from all walks of life which also includes various socio-economic, cultural, LGBTIQ, Aboriginal and Torres Strait Islander backgrounds._

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