Account Manager

24 hours ago

Rhodes, Australia LLS Australia Full time

We are seeking a dynamic and results-driven Account Manager to join our team. The Account Manager will play a critical role in maintaining and expanding relationships with our existing clients while also driving new business growth. This position serves as a bridge between our Business Development Managers (BDMs) and the Recruitment Team, ensuring seamless communication and collaboration to meet client needs and objectives.

**Responsibilities**:

- Manage and nurture relationships with existing clients to ensure satisfaction, retention, and loyalty.
- Reach out to clients who have discontinued their partnership with our company, understand the reasons for their departure, and attempt to re-engage them through suitable measures.
- Develop a deep understanding of clients' needs, objectives, and challenges to proactively identify opportunities for upselling and cross-selling our services.
- Collaborate closely with Business Development Managers (BDMs) to transition new clients smoothly and efficiently from the sales process to the account management phase.
- Work closely with the Recruitment Team to ensure client requirements and expectations are clearly communicated and understood, facilitating efficient and effective recruitment processes.
- Collaborate with BDMs to develop and execute strategic account plans to maximize client retention and growth opportunities.
- Monitor market trends, competitor activities, and industry developments to identify potential opportunities and threats to client relationships.
- Prepare and present reports on account performance, including revenue growth, client satisfaction metrics, and retention rates, to senior management.

**Qualifications**:

- Proven experience in account management, client retention, and business development, preferably in the recruitment or staffing industry.
- Strong interpersonal and communication skills, with the ability to build rapport and trust with clients and internal stakeholders.
- Excellent negotiation and persuasion skills, with a track record of driving revenue growth and achieving sales targets.
- Ability to multitask and prioritize competing demands in a fast-paced environment.
- Proficiency in and Microsoft Office Suite.
- Self-motivated, proactive, and results-oriented, with a strong focus on customer satisfaction and relationship building.

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