Reservations Agent

6 days ago

Sydney, Australia Fink Group Full time

Join our experienced and welcoming Head Office in centrally located Surry Hills
- A diverse role with the opportunity to work across 6 restaurants
- Perfect for a hospitality professional ready for a change of pace +new challenge

**About Fink**
Fink is a family-owned company with strong values built on Quality, Excellence, Industry, Innovation and of course, Family. Fink has successfully operated hotels, restaurants, theatres and bars for more than five decades. With an unrivalled reputation for presenting excellence and passion in the Australian dining scene, this is a quality-driven business that offers a breadth of dining experiences. The Fink portfolio is united by a common vision of excellence in hospitality and service.

**Who we are**
By joining our team, you will become a part of one of the country’s leading restaurant groups, Fink. Offering attractive staff benefits, competitive salary and opportunities for development and career progression, Fink is a well-established, stable employer, with a passion for discovering, training and championing emerging talent within the hospitality industry.

**Position available**
Reservations Agent

**The Role**
Based at Fink Head Office in Surry Hills, you will join our reservations team 5 days per week and be responsible for coordinating reservations across 6 restaurants, with the goal of maximizing bookings and ensuring the accurate inputting and processing of all reservation information.

**What we are looking for**
Minimum 2 years’ experience in a similar role (whether in restaurants or a head office environment).

Previous experience with ResDiary or Now Book It is an advantage.

A supreme guest focus and solution driven approach.

Ability to manage reservation queries of varying complexity, across multiple venues.

Excellent verbal and written communication skills.

Outstanding organisational and time management skills.

Ability to work well in a fast-paced environment with high work volume.

Professionalism at all times through personal presentation and interpersonal skills.

Thoroughness and attention to detail with a sense of urgency.

Skilled in establishing rapport with guests.

A team player; contributing to and assisting co-workers without prompting.

Strong administration skills and high level knowledge of Microsoft Office.

Sound understanding of the restaurant industry.

Full Australian working rights.

**The Benefits**
Supportive and collaborative work environment.

Staff dining discounts - 25% at all Fink owned restaurants

Great office culture, very friendly and welcoming

Fink Staff Benefits Program providing access to outstanding benefits and discounts

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