Quality Assurance Officer

Division: Homes NSW
- Location: Parramatta, NSW, AU, 2150
- Req ID: 76234

**Quality Assurance Officer**

**Parramatta Location**

**Full-Time Ongoing Role**

**Clerk Grade 7/8 - $113,574 - $125,720 plus superannuation and leave loading**

**Your role**
- Situated within the Compliance Program team, this role requires an experienced and hands on Quality Assurance Officer to hit the ground running in this busy yet rewarding role.

Managing the delivery of statewide programs such as the Fire Safety Program (FSP), Change of Use (COU), Property Assessment Survey (PAS) and Detailed Property Assessment Survey (DPAS) this role will require statewide travel including overnight stay where necessary.

**What you’ll do**
- The Quality Assurance Officer will be responsible for undertaking field audits and delivering quality assurance finding reports. In addition to this, the responsibilities of this role will also include:

- Preparing audit plans using data stratification and sample extraction methods
- Coordinating inspection schedules and organising access appointments promptly
- Collating and summarising outcomes of audit reports and providing updates to relevant stakeholders
- Liaising with relevant Service Providers regarding the Performance Management Framework (PMF) of relevant contracts and ensuring compliance
- Conducting training and accreditation to external service providers ensuring adherence to requirements, compliance and maintaining consistency
- Providing guidance on internal control and actively participating in enhancing internal audit standards and practices within the Housing Portfolio
- Maintaining consistent transparent communication with internal and external stakeholders providing advice, reports, and feedback on compliance issues to foster positive relationship building and supporting an ongoing effective and efficient working environment
- Meticulously plan and execute QA site and desktop audits across NSW using a combination of computer-aided auditing techniques (CAAT) and traditional methods

**What we’re looking for**

**Essential Requirements**
- The essential requirements of this role are Qualifications in Engineering, Architectural, Building, Surveying, Project/Business management or related construction discipline.
- Demonstrated experience working within the fire safety related field, preferably for residential properties.
- Sound understanding of construction and fire safety standards along with strong ability to conduct thorough on-site audits within occupied properties
- Keen attention to detail for identifying non-compliances including clear communication and report-writing skills
- Quick learning ability for adapting to variety of IT systems and tools along with intermediate to high level skills in using standard MS Office suites such as Excel, Word, Outlook
- Current Driver’s License
- Exceptional written and verbal communication skills
- The ability to work autonomously and within a team environment
- Strong organisational skills with the ability to prioritise competing deadlines
- Interpersonal skills to be able to liaise with a range of different stakeholders and personalities
- Accreditations obtained through FPAA such as FPAS FSA will be advantageous
- For further information about this role, please

**What We Offer**
- We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.
- Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**
- Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**
- Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

- In 500 words or less, please tell us about a field audit you conducted. Please outline your findings and the feedback provided to stakeholders around failure of compliance on site.
- In 500 words or less, please outline a quality assurance plan that you developed and implemented. What was the reason for this and how was this delivered.

**Applications close**Tuesday 5 August 2025 at 11:59pm AEST.

**Got a question?**
- Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**
- We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with d