Head of 3rd Party Assessment

4 days ago

Melbourne City Centre, Australia NAB Full time

Head Of 3rd Party Assessment
- Job number: 798834
- Primary position location: VIC- Melbourne CBD
- Category: Operations
- Category: Strategy
- Work type: Permanent Full time
- Closing at: Feb 28 2025 - 23:55 AEDT

**Favourite**

As the Head Of 3rd Party Assessment - Complex, you play a pivotal role in realising NAB’s vision to be the most customer-centric company in Australia and New Zealand. By leading a dedicated team, you support our customers in achieving their dream of owning a home, ensuring every interaction reflects our commitment to brilliance and customer obsession.

Your role leads a team of Managers and Leads to bring strategic vision and priorities of change initiatives in line with NAB and the Home Ownership Domain. This includes defining and executing on 3rd Party Assessment’s strategic priorities, including colleague and customer experience, performance metrics and key commercial measures.
- **Take the lead in driving strategic priorities across Customer Operations and Home Ownership**:

- **We grow great leaders who inspire and energise their team**:

- **We are empowered to make a positive difference for customers and communities**

**In this role, you will**:

- Execute 3rd Party Assessment function strategic vision and prioritisation of change initiatives in line with NAB and Home Ownership’s strategic vision.
- Provide recommendations to improve the efficiency and effectiveness of the 3rd Party Assessment function, notably the Complex function.
- Ensuring a strong performance and leadership culture for the function, underpinned by Distinctive Leadership principles, as well as management of significant escalations, queries and operational technical issues.
- Provide data analytics and insights, including regular dashboard reporting.
- Manage and engage with relevant stakeholder groups and outsourcer providers.
- Drive a strategic and customer-first mindset by aligning strategies, decisions and initiatives.

**What you’ll bring**:

- Extensive experience in banking or financial services, with at least 6+ years in an operations or lending function.
- Credit assessment experience with an understanding of the lending process, credit policy and procedures.
- Proven leadership skills within a large operational function developing capable teams and working alongside senior leaders.
- Proven ability to take the lead and support projects, change initiatives and long-term strategy.
- Strong commercial acumen, balancing cost and productivity opportunities against customer and colleague outcomes
- Excellent stakeholder engagement and influencing skills.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

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