Dispute Assessment Officer

Utilise your case managment expertise to provide support and advice to the Regulatory Assurance and Policy Branch.
- 9 x Fixed term for 24 months, Full-Time Opportunites to work with a high-performing and passionate team in the Victorian Public Service
- VPS Grade 3: $72,751 - $88,336 plus superannuation.

An exciting opportunity exists for multiple Dispute Assessment Officers to join our team in Dispute Settlement Centre Victoria (DSCV), Dispute Services.

About the Business Unit
Dispute Services is a multi-dispute agency within the Department of Justice and Community Safety which includes the Dispute Settlement Centre Victoria (DSCV), and Domestic Building Dispute Resolution Victoria (DBDV).

About the Role
The role of the Dispute Assessment Officer (DAO) is to promote, conduct and deliver dispute resolution services to parties in dispute by working with parties individually and together to resolve disputes face to face or by telephone.
Reporting to the Senior Manager - DSCV, the role requires the DAO to conduct intake assessments, narrow issues and support the parties to reach a resolution through delivery of mediation/conciliation whilst remaining impartial and neutral.

**Some of your duties may include**:

- Undertake the assessment and analysis of the dispute and diagnose dispute resolution requirements.
- Provide advice to parties on options available and make recommendations using the assisted settlement processes to provide fast resolution including independently providing parties with appropriate third-party referrals as needed.
- Encourage parties to explore potential solutions and find mutually acceptable outcomes, using a facilitative approach to resolution and ensure issues are clarified.
- Use sound judgement to determine appropriate course of action based on evidence from all parties and relevant stakeholders pertaining to the case.

About You
- Demonstrated experience in a high-volume case management environment.
- Experience in the assessment of disputes, case management and dispute resolution techniques.
- Demonstrated ability to provide authoritative advice and make third party referrals in a dispute resolution setting.
- Experience in working with legislation and Acts in a client focussed environment

Qualification/Requirements
- A working knowledge of relevant legislation and Acts
- National Mediator Accreditation and conciliation experience is desirable.

For more information on the accountabilities and key selection criteria for the role, please refer to the attached position description.

How to Apply

**FOR INTERNAL VPS EMPLOYEES**:
**IMPORTANT INFORMATION**:
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the department's obligations under the Occupational Health and Safety Act 2004 (Vic). Therefore, there is a requirement that all DJCS employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes.
Prior to commencement of employment with the department you will need to provide evidence that you are vaccinated against COVID-19.
Upon commencement of employment with the department you will be required to provide evidence that you have an up-to-date vaccination status within the timelines specified by the department into the DJCS Service Portal. This includes evidence of all doses of a COVID-19 vaccine required by the department (from time to time).

**Acceptable evidence includes**:

- COVID-19 digital certificate or ATAGI exemption certificate (available via your myGov account)
- Your immunisation history statement (available via your myGov account)

Other documentation outside the above will not be accepted as evidence of having received your COVID-19 vaccine doses.