Customer Service Specialist
3 days ago
**NAB**
**Customer Service Specialist**
**Your new role**:
Join the NAB Assist team and provide customers with exceptional customer service providing tailored solutions for overdue accounts Paying $32.69ph + Super, This role is based in the stunning Docklands just behind southern cross station. You will be required to work Monday-Friday, full time between the hours of 8am-8pm on a rotating roster with the occasional Saturday. This is a Temporary 12-month assignment with opportunity to be extended or made permanent
**As a Customer Service Specialist for NAB your main responsibilities will include**:
- Providing exceptional customer service and tailored solutions for overdue accounts in an outbound capacity
- Discussing potential hardship arrangements and ideal payment methods for customers
- Educating the customer on services which they can use to help them better manage their accounts.
- Manage early & mid-stage accounts that have fallen overdue or are non-compliant with the terms and conditions of a contract.
- Communicate and negotiate arrangements with customers in sometimes adverse and complex circumstances.
- Build working relationships with Bankers, NAB Assist Customer Care, and assist in coming up with payment plans and setting up direct debit or one-time payments etc.
- Opportunity for upskills on Hardship and Business accounts, exposing you to different areas of our department and expanding your future job opportunities
**To be considered for this role, you will need to have the following**:
- Excellent verbal and written communication skills and a good understanding of customer needs.
- Experience in understanding the pain points and challenges that everyday customers experiencing hardship are facing
- An individual who can address customers’ difficult financial situations
- You will be required to complete online testing to ensure the key competencies in the role are addressed. These include, attention to detail, adaptability, resilience and empathy.
- Interest in banking
- Call centre experience highly desirable
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
**LHS 297508**
**LHS 297508**#2777296
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