Assistant Warranty Clerk

3 days ago

Burwood, Australia Penfold Motors Burwood Full time

The Penfold Motor Group is a very proudly Australian owned business with multiple franchises including Audi, Mazda, Volkswagen, Hyundai and Suzuki. Our company of 300+ valued employees across various sites is built on a solid foundation of extensive market knowledge, superior customer service and industry-leading expertise, and our people are genuinely considered one of our premium assets.

**What the role entails**:

- Processing all warranty paperwork for Audi
- Ensure proper documentation and verifying criteria is provided to the manufacturer or distributor.
- Review and process all returned/rejected/adjusted warranty claims, track each claim until its final resolution.
- Reconciling all warranty receivables and working with the accounting department to obtain payments.
- Arranging for parts to be shipped to the factory or distributor and resubmitting all rejected claims promptly.
- Ensuring technician stories are accurate and completed in accordance with manufacturer and dealership warranty policies & guidelines
- Accurately completing clocking times and parts tagging
- Facilitating all warranty related issues including working with vendors and manufacturers to receive replacement vehicle parts
- Effectively liaising with the Workshop Foreman, Technicians and Service Advisors to ensure we provide the best service to our customers - both external and internal.

**Requirements for the role will involve the following**:

- Previous experience working as a Warranty Clerk within the Automotive Industry is preferred
- Full work rights in Australia
- Strong interpersonal, communication and numeracy skills
- Strong organisational skills with the ability to prioritise tasks as required
- Excellent attention to detail and following processes
- Ability to provide great customer service
- Effective conflict resolution skills to facilitate positive outcomes in a timely manner
- Ability to work within a team environment with a can do attitude
- Willing to go above and beyond to exceed customer expectations and create memorable customer experiences
- Punctual, reliable, confident and friendly with a professional attitude

**What we offer**:

- Employee Assistance Program offering comprehensive health and wellbeing support
- The opportunity to work in a well established company with an excellent reputation for customer service
- A dynamic and friendly work environment with plenty of on the job training
- The opportunity to participate in Audi factory training
- Career opportunities that only come with working within one of the largest automotive companies

Being part of a much larger business, there is plenty of opportunity over time to grow and develop your potential throughout the wider business.

If you think you can bring real value and add to the energy & enthusiasm in our team, we would love to hear from you

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