Team Leader, Customer Assist

11 hours ago

Bedford Park, Australia Westpac Group Full time

**Team Leader, Customer Assist - 39545**
- **Permanent Opportunity**:

- **Bedford Park Location**:

- **We are seeking an experienced team leader to lead our frontline customer assist consultants
**How will I help?
As a Team Leader in Customer Assist, you will lead a team of people to continuously grow to deliver effective outcomes the ensure the right solutions for our customers in financial difficulty and maximise commercial outcomes for the business. You will lead your team to be motivated, driven and passionate about delivering a superior service experience, meeting customer needs whilst balancing commercial outcomes and compliance obligations.

**What’s in it for me?**
You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is helping Australians succeed. So we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- Minimum 12 months experience in inbound contact centre leadership
- Demonstrated interpersonal and collaborative relationship skills
- Excellent communication, interpersonal and organisational skills
- Ability to maintain a positive and collaborative team culture
- Ability to work in a fast-paced environment and manage competing priorities
- Decisive, commercially prudent, effectively decision risk and reward
- Strong knowledge of APRA legislation and understanding of Assist processes
- Strong influence & negotiation skills and high level attention to detail
- Demonstrated ability to work under pressure whilst continuing to make effective decisions
- Excels in a team environment with the maturity to act independently.

**What is it like to work there?**
We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

**How do I Apply?**

Start here. Just click on the **APPLY **button.
- The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines. _**_Do you need reasonable adjustments during the recruitment process? _**
- At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community. _

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