Team Leader

2 days ago

Bedford Park, Australia Westpac Full time

**Customer Assist Team Leader - 47509**
- **Full time | Permanent**:

- **Bedford Park, Adelaide
**How will I help?**

As a Team Leader in Customer Assist your key focus is to lead a team to learn, develop and continually grow to deliver effective outcomes that ensure the right solutions for our customers in financial difficulty and maximize commercial outcomes for the business.

You will lead your team to be motivated, driven and passionate about delivering a superior service experience, meeting customer needs and balancing commercial outcomes

**Some key responsibilities include but not limited to**:

- Lead a team by motivating, driving, and delivering a superior service experience, meeting customer needs, and balancing commercial outcomes
- Drive customer sentiment through assessment and coaching of quality customer needs conversations, ensuring the expressed and unexpressed customer needs are achieved
- Model the “Be Better Every day” behaviour and have a growth mind set in daily interactions with your team, peers, management, and customers. Sharing key learning’s from cases with the broader team, driving a culture of ongoing process improvement and development of timely, policy-appropriate, and commercially sound decisions
-

**What’s in it for me?**
You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is creating better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- Demonstrated leadership experience delivering exceptional customer service in a contact centre/customer centric environment
- Customer-focused mindset and a commitment to providing excellent customer experiences
- Strong communication skills
- Manages self, works well under pressure & ability to manage competing priorities
- Demonstrated interpersonal and collaborative relationship skills
- Ability to liaise with internal and external stakeholder to implement, maintain and improve key strategic initiatives in line with Customer Assist strategy
- High level attention to detail Strong influencing & negotiation skills

**What is it like to work there?**

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will have access to banking, wealth, and insurance benefits.

**How do I Apply?**

Start here. Select the **APPLY **or **APPLY NOW **button.

**_Do you need reasonable adjustments during the recruitment process? _

  • Team Leader, Customer Assist

    7 hours ago

    Bedford Park, Australia Westpac Group Full time

    **Team Leader, Customer Assist - 39545** - **Permanent Opportunity**: - **Bedford Park Location**: - **We are seeking an experienced team leader to lead our frontline customer assist consultants **How will I help? As a Team Leader in Customer Assist, you will lead a team of people to continuously grow to deliver effective outcomes the ensure the right...

  • Administrative Team Leader

    7 days ago

    Bedford Park, Australia SA Government -SA HEALTH Full time

    **SA Health** **Job reference**: 879227 **Location**: 5042 - BEDFORD PARK **Job status**: Ongoing **Eligibility**: Open to Everyone - Southern Adelaide Local Health Network - Flinders Medical Centre - Medicine, Cardiac & Critical Care - Salary $67,589.00- $72,033.00 ASO3 (Pro Rata) | Full Time 37.5 hours per week - Ongoing - Opportunity available for a job...

  • UC Technical

    2 weeks ago

    Noble Park, Victoria, Australia Leader Full time $90,000 - $120,000 per year

    Position: UC Technical & Sales SpecialistCompany: Leader ComputersLocation: Noble Park, Victoria, AustraliaJoin Australia's Fastest-Growing IT Distributor — Work with A Players, Deliver A-Grade ResultsAre you an A Player — someone who consistently delivers results, thrives on accountability, and takes ownership of outcomes? Do you want to be part of a...

  • Injury Management Team Leader Salhn

    2 weeks ago

    Bedford Park, Australia SA Government -SA HEALTH Full time

    **SA Health** **Job reference**: 896631 **Location**: 5042 - BEDFORD PARK **Job status**: Short Term Contract **Eligibility**: Open to Everyone - Southern Adelaide Local Health Network - Bedford Park - Work Health Safety & Injury - Salary $108,109.00 - $116,864.00 (Pro Rata) ASO7 | Full Time - Contract Available until November 2025. **Dynamic Injury...

  • Team Leader

    2 days ago

    Bedford Park, Australia Westpac Full time

    **Customer Assist Leader - 47508 ( Indigenous Identified Role)** - **Full time | Permanent**: - **Bedford Park, Adelaide **How will I help?** Westpac is always on the lookout for Aboriginal and Torres Strait Islander identified job seekers to Join Our Mob. **Are you looking for a career that can really make a difference and have an impact in people’s...

  • Maintenance Team Leader

    2 days ago

    Regency Park, Australia Team Global Express Full time

    About the role We are looking for someone to fill this position who will safely and effectively maintain GE Equipment assets through day-to-day leadership of individual maintenance team ensuring OEM and legislative standards are met. They will work with the Manager to achieve optimum fleet availability and utilisation through team training, efficiencies and...

  • Team Leader

    2 weeks ago

    Victoria Park, Australia Yo-Chi Full time $104,000 - $130,878 per year

    Unmatched Career Growth and OpportunitiesAmazing Team Culture and FUN IncentivesFree Yo-Chi Every ShiftCalling All Hospitality & Retail Leaders – Your Next Big Career Move is Here Are you ready to step into an exciting role with a brand that's all about growth, rewards, and a whole lot of fun? We're on the lookout for passionate Full-Time Shift...

  • Team Leader

    8 hours ago

    Regency Park, Australia SA Government -TAFE SA Full time

    **TAFE SA** **Job reference**: 687654 **Location**: 5010 - REGENCY PARK BC **Job status**: Long Term Contract **Eligibility**: Open to Everyone - **Full-time contract until June 2027**: - **ASO5 salary range $85,790 - $95,413 p.a. + super**: - ** TAFE SA Regency Campus** **About TAFE SA** Awarded the Training Provider of the Year at the 2021, 2022 and...

  • Team Leader

    2 days ago

    Oaklands Park, Australia Calvary Full time

    Calvary - Oaklands **About the role**: we currently have an opportunity for Team leader to join our caring and supportive team based in Oaklands Park, South Australia. Certificate IV in Ageing Support (including HLTHPS007 Administer & Monitor Medicines) OR Diploma of Enrolled Nursing (with APRHA Registration High level of commitment, integrity, honesty and...

  • Team Leader

    1 week ago

    Osborne Park, Australia Inghams Group Limited Full time

    **Posted**: 19/06/2025 **Closing Date**: 18/07/2025 **Job Type**: Permanent - Full Time **Location**: Osborne Park **Job Category**: Other We've been proudly bringing joy to tables and smiles to faces with the delicious food we've been crafting for over 100 years. A large part of our strong growth and success is because we're always looking for new...