Customer Team Leader

2 weeks ago

Marsden Park, Australia IKEA Full time

WHO YOU ARE

You are an inspirational leader and impassioned ambassador in customer excellence. With highly developed communication and organisational skills, you demonstrate strong and effective leadership skills with the ability to successfully manage, develop, coach and mentor a large team of co-workers. Your role will include a high operational focus in overseeing the daily operations of the Customer Relations department, serving customers, managing staff and maintaining a strong focus on the customer transaction. You are continually proactive in seeking ways to simplify processes and reduce unnecessary negative costs to the business.

YOUR RESPONSIBILITIES

As a Customer Relations Team Leader, your responsibilities will include but not be limited to:

- Ensuring customers are always in focus and striving to make them smile, by showing empathy and care.
- Coaching co-workers on the job and leading by example so they are always ready to meet the needs of our customers and grow professionally.
- Actively working with customer insights to increase customer satisfaction.
- Providing customers with a pleasant post-shopping experience through ensuring smooth and seamless processes are in practice.
- Listening to our customers, supporting them with an attitude based on IKEA’s values and always aiming to be an ambassador for the store.
- Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews.

TOGETHER AS A TEAM

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people

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