Product Owner, Personalisation

20 hours ago

Melbourne City Centre, Australia NAB Full time

Product Owner, Personalisation
- Job number: 803939
- Primary position location: VIC- Melbourne CBD
- Category: Banking & Financial Services
- Category: Digital & Innovation
- Category: Information, Communication & Technology

**Show More**
- Work type: Permanent Full time
- Closing at: Oct 24 2025 - 17:00 AEDT

**Favourite**

- Define, shape and execute personalisation programs in digital channels that drive sales, service and customer satisfaction goals
- Deliver personalised experiences / conversion rate optimisation (CRO) to drive product awareness, consideration and sales / service funnel conversion
- Work closely with NABs Group Marketing, Technology, Digital sales and Digital channels to ensure there is a coordinated approach and alignment across the enterprise

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

**In the role of Product Owner, Personalisation, you will join the Customer and Commercial Performance Retail Banking team that’s doubling down on customer obsession**

**Each day, you’ll go above and beyond to**:

- Define and drive the experimentation roadmap for personalisation to deliver new concepts that drive strong customer engagement and conversion
- Define the personalisation strategy and quarterly plans to ensure programs are aligned to key customer and business priorities
- Conduct opportunity analysis using digital data and insights to identify new concepts and experiences to market
- Manage the pipeline and backlog of programs from design to delivery and continuous optimisation and remove roadblocks, manage risks and dependencies to deliver on time and in line with program objectives and goals
- Work with sales, product, marketing and technology to build personalisation capability to support scale and growth in delivering personalized experiences to customers
- Support new features, products and offer launches to achieve sales, NPS and adoption targets
- Optimisation the delivery model for personalisation to reduce time to market and efficiencies in delivery
- Work with business and technical stakeholders to identify and implement improvements to how we deliver optimisation and personalisation across our digital experience

**We’re looking for the best and brightest to deliver the best for our customers. You’ll need**:

- Strong understanding and experience working experience in digital, personalisation, data and analytics
- Demonstrated experience in product ownership, agile practices, UX/UI and backlog management
- Understanding of personalisation platforms and tools (such as Tealium, Adobe Target and Adobe Analytics) is highly valued
- Building relationships & influencing stakeholders
- Self-awareness & learning oriented with strong drive and passion for good user experiences

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

  • Product Owner, Digital Sales

    1 week ago

    Melbourne City Centre, Australia NAB Full time

    Product Owner, Digital Sales - Job number: 797968 - Primary position location: VIC- Melbourne CBD - Category: Product Management - Category: Project Management - Work type: Permanent Full time - Closing at: Jan 26 2025 at 23:55 AEDT **Favourite** - **Bring your experience as a Product Owner in Personal Banking to this exciting role**: - **Drive world...

  • Consultant, Personalisation

    1 week ago

    Melbourne City Centre, Australia NAB Full time

    Consultant, Personalisation - Job number: 798161 - Primary position location: VIC- Melbourne CBD - Category: Data & Analytics - Category: Digital & Innovation - Work type: Permanent Full time - Closing at: Feb 7 2025 at 05:00 AEDT **Favourite** - **Bring your experience in personalisation, data and analytics to this exciting new role**: - **Drive world...

  • Product Owner

    19 hours ago

    Melbourne City Centre, Australia Department of Premier & Cabinet Full time

    An exciting opportunity exists for a talented and passionate individual to join the Victorian Centre for Data Insights branch as Product Owner at the Department of Premier and Cabinet. VCDI has a whole-of-government role in leading the transformation of the VPS through data driven insights. You will be responsible for working closely with Victoria's...

  • Product Owner

    3 days ago

    Melbourne City Centre, Australia NAB Full time

    Product Owner - Job number: 800809 - Primary position location: VIC- Melbourne CBD - Primary position location: VIC- Melbourne inner - Category: Banking & Financial Services - Category: Information, Communication & Technology - Category: Product Management - Work type: Permanent Full time - Closing at: Jun 4 2025 - 23:55 AEST **Favourite** - **Learn and...

  • Product Owner

    1 week ago

    Melbourne City Centre, Victoria, Australia NAB - National Australia Bank Full time $80,000 - $120,000 per year

    Product OwnerJob number: 802420Primary position location: VIC- Melbourne CBDCategory: Business AnalysisCategory: Digital & InnovationCategory: Product ManagementShow MoreWork type: Fixed term Full timeWork type: Permanent Full timeClosing at: Sep :55 AESTFavouriteBring your customer obsession and product experience to this rewarding roleDrive simplification...

  • Product Owner

    20 hours ago

    Melbourne City Centre, Australia NAB Full time

    Product Owner - Job number: 801454 - Primary position location: VIC- Melbourne CBD - Category: Compliance, Regulatory Risk & Financial Crime - Work type: Permanent Full time - Closing at: Jul 31 2025 - 23:55 AEST **Favourite** - **Unique opportunity to be able to develop products in financial crime mitigation space and ensure we stay compliant with...

  • Consultant Product Owner

    2 weeks ago

    Melbourne City Centre, Australia NAB Full time

    Consultant Product Owner - Job number: 799712 - Primary position location: VIC- Melbourne CBD - Category: Digital & Innovation - Category: Product Management - Work type: Fixed term Full time - Work type: Secondment - Closing at: Apr 28 2025 - 23:55 AEST **Favourite** - **Bring your experience in Digital Product Ownership and Agile ‘ways of working’ to...

  • Product Owner

    5 days ago

    Melbourne, Australia Appscore Full time

    Appscore is a leading product, design and innovation consultancy providing services that help transform and empower businesses. We work with Australia's leading enterprise companies (including NAB, Optus, Medibank, Harvey Norman and many more) to provide meaningful contribution and value since 2009 our mission has been to change lives through amazing digital...

  • Product Owner, Portfolio Growth

    1 week ago

    Melbourne City Centre, Australia NAB Full time

    Product Owner, Portfolio Growth - Job number: 801359 - Primary position location: VIC- Melbourne CBD - Primary position location: VIC- Melbourne inner - Category: Banking & Financial Services - Category: Data & Analytics - Category: Digital & Innovation **Show More** - Work type: Permanent Full time - Closing at: Jun 22 2025 - 23:55 AEST **Favourite** -...

  • Digital Product Owner

    2 weeks ago

    Melbourne, Australia Jetstar Full time

    **Join and shape a growing Digital team at Jetstar**: - ** Working on challenging and exciting initiatives**: - ** Full time permanent opportunity based at our head office in Collingwood** Jetstar thrives on innovation! We are always looking to employ ambitious and proactive professionals to help our business work smarter and more efficiently. You will be...