Customer Service Consultant

7 hours ago

Docklands, Australia Mercer Full time

2 weeks paid training provided - role starts **18th August 2025**
- 37.5 hours per week - Rotating roster - Monday to Friday between 7am-8pm. NO WEEKENDS
- Fixed-term contract until **30th June 2026**

We are seeking talented individuals to join our **Helpline**team at **Mercer.**This role will be based in our **Melbourne**office. This is a hybrid role that has a requirement of working at least three days in the office.

**We will count on you to**:
As part of the Mercer Helpline team, your mission will be to provide exceptional customer service and general advice to members relating to their superannuation across many of the funds we administer. You’ll focus on building strong relationships of trust with members and internal colleagues while achieving KPIs that focus on call quality and customer experience.

**What you need to have**:

- Customer focused mindset
- Strong conversational skills, including active listening, empathy, respect, and humour
- Problem solving skills
- The ability to work both autonomously and as part of a team
- Excellent written and professional verbal communication skills
- Self-motivated and an aptitude to learn and develop - we will provide the tools and support to set you up for success

**What makes you stand out**:

- Experience in superannuation, financial services and/or a fast-paced contact centre will be highly regarded

**Why join our team**:

- We help you be your best through professional development opportunities, interesting work, and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

**About Mercer**:
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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