Learning and Development Manager

Do you thrive in an energetic fast paced environment? Do you love helping others learn new concepts?

Do you want to challenge yourself to proactively plan and deliver training which delivers on key business objectives?

Our National Service Centre provides a range of business and administrative support services to our specialist client facing divisions across KPMG. You will join a fast-paced and high preforming team to support key stakeholders and their teams both within our offices and virtually.

**Your Opportunity**

As the **Learning and Development Manager **you will be joining the National Service Centres Operations Support team based in our new state of the art Parramatta office. You will play a critical role in driving the delivery of important learning programs across the Centre. You will manage the daily operations of training activities, develop training materials, facilitate both classroom and practical face-to-face training and ensure a successful learning experience for our people.

Your major responsibilities will include:

- Providing expertise to facilitate the development of an end-to-end Learning and Development strategy and solution to the National Service Centre.
- Owning and delivering on the strategy, planning and coordination of all learning programs, including new starter onboarding, refresher learning, soft skills, leadership learning, compliance learning
- Accountability for delivering an effective onboarding process which enables new entrants to get up to speed quickly and embeds the culture and organisational values
- Ensure effective processes are in place to identify organisational training needs and undertake regular training needs analysis
- Create and curate development (technical & non-technical) content that is accessible, relevant, and engaging.
- Work hand in hand with Operations Leaders to utilise data, reporting, people insights and Quality Assurance results to identify, recommend and deliver learning opportunities to bridge skills gaps

**How are you extraordinary?**

You are self-motivated, enthusiastic, and highly organised.

You have strong interpersonal skills and emotional intelligence to support effective training programs for the National service centre

You are driven by a passion to speak to employees and are committed to providing exceptional employee experience through meaningful conversations.

You have a can-do attitude and are always seeking solutions to problems with the help of the right technical tools and a supportive team.

You resonate with our values and are excited to contribute to our culture of integrity, excellence and collaboration.

**What we offer?**
- Flexible working arrangements across home and office - 3 days in office, 2 days at home (optional)
- State-of-the-art green 6-star Parramatta office in Parramatta Square
- Employee benefits and rewards program (Monthly awards with options to select an voucher or paid time off)
- Dedicated onboarding and training expertise and support
- Social Committee events dedicated to culture and engagement
- 26 weeks paid parental leave
- Paid volunteer leave
- Career support and development
- Access to employee discounts program
- Wellbeing KPMGCare employee program
- Access global network to enter employee clubs

**Your Experience**

At KPMG, we believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients, and communities. To be considered for this opportunity, your qualifications, skills & experience could include:
List of key duties and responsibilities
- Learning and Development qualifications or +3 years background or experience in a relevant discipline
- Excellent public speaking and presentation delivery skills
- Strong customer service skills gained in an administration or professional corporate environment
- Initiative, self-motivation and a commitment to providing highly responsive customer service
- Outstanding time management, problem solving, and organisational skills gained in a high-volume environment with competing demands
- A collaborative, team-focused mindset and a flexible approach to your work
- Strong written and verbal communication skills
- Intermediate/Advanced Microsoft office skills

**Additional Information**:
KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth.

Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who’ve got your back. You’ll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture.

At KPMG, you’ll take control over how you work. We’re embracin