Software Support Specialist

2 weeks ago

Brisbane, Australia Console Full time

Client service support role
- Lots of company perks
- Full training provided

**About the company**
At Console, we are market leaders providing Websites, Portals, CRM, Property Management and Trust Accounting solutions to over 4,000 real estate agencies throughout Australasia.

We are a passionate group of individuals who achieve and learn together. We have a unified vision and clear road-map to achieving it. Our passionate and results orientated client services team is on a journey to help the real industry realise their true potential.

**About the role**
Our Service Specialists are the front line of our business. You will deliver a full range of support to real estate software and industry related users. Application specific training (Console Cloud) will be provided in-house.

**Duties & responsibilities**
- Provide software technical solutions and identify escalation requirements
- Liaise with other internal departments to resolve queries i.e. Development & Finance etc.
- Empower clients to resolve issues quickly and efficiently

**Skills & experience**

If you see change as a positive and are prepared to put patience and energy into making every client interaction empowering and positive, you may be the one. Take a look below to make sure you've got the skills and passion we need:
**Required**
- Ability to effectively communicate technical information in simple terms
- Ability to learn new software quickly
- Strong analytical and problem solving capabilities
- Superb communication skills both written and verbal
- Willingness to take initiative and to seek direction as appropriate.
- Real Estate experience would be highly advantageous but not essential

**What will you get in return?**
- A work life balance - switch off at the end of the day;
- Flexible work practices including working from home;
- A great team and organisational culture. We have lots of perks including massages at work, team BBQ's, employee discounts, a fully stocked kitchen with unlimited coffee and fruit at work;
- The ability to grow your career into different areas of our business i.e. Sales, Marketing, Development, Product Ownership etc...

We're a company undergoing an exciting transformation with career opportunities for people with the right attitude and drive. To be successful in this environment, individuals need to be self-starters who deliver great work and who can embrace change.
- **We do not accept unsolicited approaches from Recruitment Agencies

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