Cmdb Analyst

**Job Description**:
Welcome to This Australian Life. We want to ask you, where can we go? We’re all about our people. From the millions of Australians we protect to those that make it happen every day at TAL. That’s how we’ve become a leading Life Insurance Specialist. We want to grow with you. Learn with you. And help you do your best work. You don’t just get a job, you join a team.

What will you be responsible for?
- Plan, manage and control the Configuration Management Database (CMDB)
- Work with stakeholders and CI data owners to ensure the quality of the CMDB data
- Continuous improvements for the automation and maintenance of non-discoverable data attributes
- Responsible for identifying which Configuration Item (CI) types, CI attributes, and CI relationships are tracked in the CMDB
- Conduct data quality analysis, provide recommendations to address data quality issues, and manage the implementation of approved recommendations
- Work closely with Change Management
- Define and document the processes and procedures for creating and maintaining CI data
- Manage Configuration Item review attestations to ensure accuracy and completeness
- Responsible for the execution of the Configuration Management plan
- Evaluate requests for new CI classes, CI attributes, and CI relationship types
- Defines, creates, and monitors CI data health reports / dashboards
- Defines the scope of CI data audits, documents the audit processes, ensures the audits take place, and any issues identified are resolved
- Manages the design, development, and implementation of process and / or CMDB enhancements

What are we looking for?
- ServiceNow experience with a focus on IT Service Management (ITSM).
- Experience with the ServiceNow CMDB and how it supports other ITSM processes
- Experience working with stakeholders to understand, document, and prioritize requirements
- Experience creating CI Data Health reports and working with CI Data Owners
- Demonstrated ability to prioritize and manage competing demands and tasks
- Proficient in some or all of the following: Java script, Angular JS, or other related languages and libraries, Python, PowerShell, integrations with webservices (SOAP and REST), and comfortable with API usage.
- A team player comfortable with a fast paced environment, switching priorities, and multitasking
- Self-starter who takes the initiative to accomplish goals and objectives
- Ability to think and act independently
- Excellent verbal and written communication skills
- Must have demonstrated organizational, project management and client interfacing skills.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And, you value working together to find the best solutions for problems.

**Qualifications**:
What are we looking for?
- ServiceNow experience with a focus on IT Service Management (ITSM).
- Experience with the ServiceNow CMDB and how it supports other ITSM processes
- Experience working with stakeholders to understand, document, and prioritize requirements
- Experience creating CI Data Health reports and working with CI Data Owners
- Demonstrated ability to prioritize and manage competing demands and tasks
- Proficient in some or all of the following: Java script, Angular JS, or other related languages and libraries, Python, PowerShell, integrations with webservices (SOAP and REST), and comfortable with API usage.
- A team player comfortable with a fast paced environment, switching priorities, and multitasking
- Self-starter who takes the initiative to accomplish goals and objectives
- Ability to think and act independently
- Excellent verbal and written communication skills
- Must have demonstrated organizational, project management and client interfacing skills.

Additional Information

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.