Maintenance Officer

**Introduction**:
About Argyle Housing

Argyle Housing is a community-managed, not-for-profit, housing organisation. While we provide the bricks and mortar, it is who is inside that matters. We provide a home, not just a house where the home is the foundation from which our clients realise that their best life is possible and can map their journey to achieve it. Our main objective is to provide and manage secure, sustainable housing for people on low to moderate incomes who would otherwise struggle to find accommodation and for disadvantaged people who need support in order to maintain independent living.

About you

We are looking for someone who can help us deliver high levels of client satisfaction and who can demonstrate actions that will reflect the values that Argyle Housing places on its people, teamwork, and our commitment to superior customer service.

**Description**:
Primary Purpose

The objective of the Maintenance Officer is to manage a portfolio of properties managed by Argyle Housing.

This will involve consultation with internal and external stakeholders including Tenancy Officers, Government and approved contractors and suppliers. The Maintenance Officer will work as part of a local team and assist in the delivery of small maintenance jobs and provide the guidance and support for planned maintenance on the organisation’s assets.

All roles within Argyle Housing are to be performed under the principle of “One Argyle” and with a commitment to client service delivery fostering the approach of ‘no wrong door’.

The Role

**This role will be responsible for but not limited to**:
Working within the Asset Management Plan
Assist with and be guided by business plans and work plans to ensure relevant programs, strategies and goals are achieved
Identify and report on risk
Work collaboratively with relevant Client Support Specialist and Team Lead where any areas of concern are identified around property care. Ensure that any customer support requirements are actioned
Perform property inspections to Argyle Housing standards and report on variances, detailing expected expenditure and scope of planned maintenance works at defined time intervals
Monitor the quality and pricing of the contractors for the region
Ensure that all contractors and suppliers engaged by Argyle Housing comply with the relevant WHS standards when engaged to perform works on property portfolio and comply with industry benchmarks for turnaround times and privacy

**Skills and Experiences**:
Selection Criteria/Essential Skills - To ensure success in this position, you must have:
A relevant building or trade qualification
Experience in the planning and delivery of maintenance works and capital upgrades to agreed scope, time and budget is essential
Experience in the evaluating, engaging and managing contractors and suppliers for maintenance works and upgrade activities is essential
Thorough understanding of responsive and planned maintenance as it applies across a residential property portfolio
Good organisation skills with the ability to work to strict deadlines and well under pressure
Competency with Microsoft programs, particularly excel and word, and property management databases
Well-developed problem solving and influencing skills including the ability to recommend strategies for resolution/service improvement
Current/valid White Card
Current Australian driver licence

A few benefits of working at Argyle Housing

Generous salary
Not-for-Profit salary sacrifice options
Free Time - One day off a month awarded to each Team Member to rest and recharge
Paid Parental Leave
Staff Recognition and Reward scheme
Staff Wellbeing scheme
Volunteer leave
Work/life balance

This is an excellent opportunity for those seeking a satisfying and fulfilling role within a supportive team environment, whilst making a positive contribution to the community.

Next Steps

Applications Close

Questions?