Customer Experience Specialist

1 week ago

Logan City, Australia Culture Kings Full time

**Who we are**

Culture Kings represents the relationship between music, sport, and fashion. These are the three foundation pillars upon which Culture Kings stands. Within each of these components, streetwear has underlined and evolved to become an essential part of culture. Culture Kings prides itself on exclusivity and superiority offering a premium retail experience across all genres, cultures, styles, and ages combined with an extensive and curated range from 100+ leading street, sport, and fashion brands from all around the globe. Each Culture Kings store displays an electrifying atmosphere unparalleled in retail presenting some of Australia’s leading DJs performing daily in-store. Frequently visited by some of the world’s best athletes, artists, and tastemakers, Culture Kings is ahead of its game offering an elite perspective of the ever-changing global streetwear landscape.

**The opportunity**

We currently have multiple opportunities for casual Customer Experience Specialist to join our Customer Experience Team. Shift availability from Monday-Wednesday 7:00am-6pm & Thursday-Friday 7:00am-9:00pm

**Key responsibilities**:

- Demonstrate resilience and flexibility in all customer interactions to provide the best possible outcomes for our customers
- Create magic moments for our customers to turn them into forever raving fans
- Liase with internal and external stakeholders to problem solve and deliver solutions in a time-efficient manner
- Communicate with customers globally

**We are looking for individuals who have**:

- Minimum of one year of experience in a customer service, call center or similar role
- Strong attention to detail with a solution-focused mindset
- Excellent verbal & written communication skills with the ability to build rapport with customers
- Retail experience or knowledge preferred
- Ability to thrive in a fast-paced environment and able to work under pressure
- Proficiency with computers with a typing speed of **50-60** words per minute
- Strong multitasking abilities

**What Culture Kings offers you**:

- Exciting, fast-paced, and dynamic environment with a supportive team
- Free onsite parking
- Career opportunities with an expanding fashion retailer
- Breakfast food supplied

If you are under the age of 21, your rate will be as per the junior rate in the Clerks - Private Sector Award 2020 level 2, year 1

**APPLY NOW**

CultureKings #CultureKingsCareers

Culture Kings Inc. is an Equal Opportunity Employer (EOE). We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Come join us, different makes us better.

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