Customer Service Specialist

4 days ago

Newcastle City Council, Australia Westpac Group Full time

Overview

As a Customer Service Specialist with St George, you will proactively engage with customers in-person and over the phone to uncover their financial needs, utilising your expert product knowledge to assist them in achieving their financial goals. You will refer customers to our specialist banking teams such as Home Loans and Business Banking, as well as coach customers on our digital banking offerings. This rewarding role blends sales and customer service and holds accountability for sales and referral targets – all with an uncompromising commitment to empowering our customers to mak(e) the most of their money

This is a full-time, branch-based role and the hours are across and inclusive of Monday to Friday.

What you need

- Banking experience is ideal, but not essential – your high-performer energy and unique ability to gauge and nurture strong customer relationships will be key to driving your success
- Strong experience in a customer-facing / phone-based sales role
- Resilience, tenacity, and an ability to flex – no two days and no two customers are ever the same
- Proven experience of achieving performance KPIs with an uncompromising commitment to delivering an exceptional customer service
- Comfortable when working with numbers and adept at navigating multiple systems

No banking experience? No problem. At Westpac Group, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us

We’re obsessed with becoming our customers’ #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
- A variety of leave options including Culture, Lifestyle and Wellbeing leave
- Tailored learning and development opportunities to help your grow your career within the bank
- Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

Create your future today

To get started, simply click on the APPLY or APPLY NOW button.

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the People with Disability and/or needing Accessibility Requirements page on our website.

#J-18808-Ljbffr

  • Customer Service Specialist

    2 weeks ago

    Newcastle, Australia Pacific National Full time

    **Customer Service Specialist** - ** Join a secure industry providing essential services Australia wide**: - **Supportive, collaborative team environment offering flexibility**: - ** Progressive and sizeable business on growth trajectory**: - ** Permanent opportunity - based in Newcastle NSW or Brisbane QLD** **About us** Pacific National (PN) is the...

  • Customer Service Specialist

    16 minutes ago

    Newcastle, Australia Great Southern Bank Full time

    **More about the role** Our **Customer Service Specialist (Personal Lender)** role is pivotal to supporting our purpose. Based in our **Newcastle** branch you will provide support and serve the local community as the first point of contact for our retail customers and their banking needs. You’ll be challenging yourself every day to deliver sales results...

  • Customer Service Specialist

    3 weeks ago

    Council of the City of Sydney, Australia Jivaro Full time

    Customer Service Specialist Are you customer-obsessed with a passion for delivering exceptional service? We’re looking for a Customer Service Specialist to join the team, ensuring outstanding experiences for our clients in a fast-paced retail and online environment. About the Role As a Customer Service Specialist you will be responsible for overseeing all...

  • Customer Service Specialist

    13 minutes ago

    Newcastle, Australia Great Southern Bank Full time

    At Great Southern Bank we’re a customer-obsessed bunch. We pull out the stops to help all Australians own their own home. This means attracting and retaining customers through our strong brand, clever propositions, and award-winning service and support.**More about the role** Our - **Customer Service Specialist** role is pivotal to supporting our purpose....

  • Digital Project

    7 days ago

    Newcastle, Australia NSW Government -Department of Customer Service Full time

    **Digital Project & Portfolio Risk Specialist** - ** Looking to join a team that makes a real difference to the citizens and businesses of NSW?** - ** Want experience to progress in a Security, Risk & Compliance career?** - ** Temporary / fixed term role for 24 months with opportunity to extend or Ongoing** - ** The package includes a base salary range of...

  • Customer Service Specialist

    4 days ago

    Newcastle, Australia EML Full time

    **Customer Service Specialist**: NSW - Newcastle Workers Compensation Full Time - **Join a friendly and vibrant organisation and build a career with us!!**: - **Utilize your contact centre/disability support experience to help people get their lives back**: - **Fully paid training to set you up for success in the workers compensation industry** EML is a...

  • Customer Service Specialist

    2 weeks ago

    Newcastle, Australia efm Full time

    Overview Competitive Salary: $65,000 - $70,000 + Super + Bonus At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised...

  • Relief Customer Service Specialist

    1 week ago

    Council of the City of Sydney, Australia Great Southern Bank (Formerly CUA) Full time

    Overview As our highly valued Relief Customer Service Specialist based in York Street, in the CBD, your role will provide support and serve the local community as the first point of contact for our customers and their retail banking needs. As a Relief Customer Service Specialist, you will support multiple branches across the local area. This includes...

  • Customer Service Specialist

    2 weeks ago

    Toowoomba City, Australia Great Southern Bank Full time

    At Great Southern Bank we're a customer-obsessed bunch. We pull out the stops to help all Australians own their own home. This means attracting and retaining customers through our strong brand, clever propositions, and award-winning service and support. Our** Customer Service Specialist **role is pivotal to supporting our purpose. Based in our **Toowoomba**...

  • Customer Service Specialist

    4 weeks ago

    Gold Coast City, Australia Great Southern Bank (Formerly CUA) Full time

    Overview As our highly valued Customer Service Specialist based in Robina, your role will provide support and serve the local community as the first point of contact for our customers and their retail banking needs. Responsibilities - Helping customers meet their financial goals through our great value savings, insurance and personal lending products -...