Warranty and Customer Relations Manager

3 days ago

Melbourne, Australia Wall Street Full time

Be part of the most luxurious timber flooring in Australia
- Join our friendly and supportive team
- Located in Epping

**ABOUT THE COMPANY**:
We are not just another timber flooring company. While
**WOODCUT **was launched 17 years ago, our passion for and knowledge of timber stems from generations passed, starting with the director’s grandfather, who worked as a timber merchant.

Today, WOODCUT’s high quality engineered European oak flooring is the most specified product range in Victoria. With showrooms in both Melbourne and Sydney, WOODCUT supplies its design driven product range Australia-wide.

**ABOUT THE ROLE**:
WOODCUT is on the hunt for a Warranty and Customer Relations Manager who specialises in maintaining warranties, reducing claim costs, maintaining relationships with clients in dispute & generating sales revenue for repairs and maintenance.

The Warranty Manager is the front-line representative which deals with warranty claims, product/service disputes and generates revenue from offering for product maintenance & refurbishment.

**KEY RESPONSIBILITIES**:

- Inspect, analyse and report on projects with a warranty or defects claim
- Maintain relationships with clients that have a warranty and defects claims
- Resolve warranty & defects claims
- Reduce costs from claims
- Getting in contact with existing customers and offering floor maintenance & re-furnishment options
- Will involve off-site work

**ABOUT YOU**:

- Previous experience in flooring industry is desirable
- Timber knowledge ideal but not essential
- Excellent communication and interpersonal skills
- Strong attention to detail
- Excellent problem solving ability
- Must have a valid driver’s licence

**Benefits**:

- Company vehicle, laptop and work phone will be provided
- Be part of the most luxurious timber flooring company in Australia

**ABOUT THE APPLICATION**:
If you are interested in joining our exciting and growing team, supported by highly experienced leaders
**APPLY NOW**

Wall Street are our Human Resources team who will be contacting you when you proceed to the next stage in the recruitment process.

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