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Aps 5 - Ict Service Manager
2 weeks ago
$83,706 - $89,659 + up to 15.4% superannuation
- Canberra - ACT
**The Role**
Defence Mobility Team is seeking a motivated and high performing individual to support our continued sustainment of Mobility capabilities for Defence. This role is ideal for someone who has a strong understanding of mobile ICT systems, history of problem solving and enjoys working in a dynamic fast-paced public sector environment. You will be working with a supportive, skilled and diverse team dedicated to the delivery and support of Defence’s secure mobile ICT capability.
As an APS5 ICT Service Manager, you will:
- Support the sustainment of mobile ICT capability and providing ongoing governance and assurance to keep systems operational;
- Maintain vendor and stakeholder expectations to support the current SLAs.
- Investigate and diagnose incidents and problems, evaluating root cause and making recommendations for service improvements.
- Monitor performance metrics for SLAs, analyse results, and recommend innovative ways to continuously improve the user experience.
- Identify, map and document end-to-end support services and processes.
- Manage Service Catalogue Requests and report on mobility items, assist with the management of Work Take-on for the Defence Mobility Team
**About our Team**
Competencies that will be an advantage:
- Excellent customer service skills, experience with the management of Service Request Catalogues,
- Knowledge of mobile ICT capabilities,
- Experience in sustaining ICT and/or Mobile ICT capability including, change management, incident management and defect management
- Ability to build and maintain relationships with a network of internal and external stakeholders
- Exceptional writing skill and ability to produce reports and briefing for range of audience including senior executives
- Attention to detail
