Inbound Customer Service and Sales

3 days ago

Brisbane, Australia TSA Group Full time

Company Description

TSA have been partnered with Telstra for over 25 years, we pride ourselves on providing positive and memorable customer experiences. Our business has been built from passionate customer service and sales people, and we are continuing to grow and expand our team in Brisbane.

This is an exciting opportunity to represent Australia's largest telecommunications company, you will answer calls from everyday Aussies, calling through with enquiries for new and existing Telstra services and products.

**Job Description**:
**What it means to be apart of our team**:

- ** Fully paid comprehensive training**: We will take you through our 5 week training period, where we teach you everything from Telstra products, customer handling and sales techniques
- ** Learn while you earn**: You will be eligible to complete a Cert III in Business, during work hours, fully paid by us
- ** WFH Options**: After you've practised what we teach, you can work from home 2 days per week
- ** Uncapped Commissions**: You perform
- we pay, earning fortnightly commissions. On track earnings will have you earning over $80, 000 per year
- ** Internal Career Progression**: Be supported by our development programs, providing you the opportunity to grow and progress within our business
- ** Be apart of the TSA Way**:You'll be rewarded, recognised and apart of a business that knows how to have fun Play ping pong on your lunch break, attend team events, work amongst like-minded people where you're guaranteed to make great mates

**What you'll do**:

- Answer inbound calls, engage with customers by asking questions regarding their enquiry, assisting them in finding a resolution
- Provide expert advice on Telstra products and services that best suit their needs and lifestyle
- Provide empathy and understanding to your customers through effective communication skills
- Take ownership, show confidence in your ability to de-escalate any customer grievances
- Be available when our customers need us, flex to the hours that are required

**Qualifications**:
**What makes you perfect for this role**:

- Excellent communication skills, ability to listen, empathise, respect and enjoy general chit chat
- Open to learning new skills, implementing them and celebrating your wins
- Exhibit resilience, and techniques to allow you to perform at your best
- Strong multi-tasking skills, ability to easily navigate computer systems
- You have a solution based mind-set, always ready to resolve a problem
- Have a fixed internet connection and suitable work from home set-up
- Availability to work Monday - Saturday, between 8am - 7pm (penalty rates apply)

Additional Information
**Want to know more? Check out our social media pages**:

- Instagram: tsa_group_

  • Inbound Customer Service and Sales

    1 week ago

    Brisbane, Australia TSA Group Full time

    Company Description TSA have been partnered with Telstra for over 25 years, we pride ourselves on providing positive and memorable customer experiences. Our business has been built from passionate customer service and sales people, and we are continuing to grow and expand our team in Brisbane. This is an exciting opportunity to represent Australia's...

  • Inbound Customer Service Consultant

    3 days ago

    Brisbane Central Business District, Australia HAYS Full time

    Entry level call centre role | Permanent FT | Brisbane CBD | WFH after training | 31 March Start | 13% super **Your new company** *** Join Australia's largest Insurance organisation today! This leading Insurance company based in Brisbane CBD are looking to recruit multiple Inbound Sales experts to join their team. The company offers numerous opportunities...

  • Inbound Customer Service

    2 days ago

    Brisbane, Queensland, Australia Ray White Concierge Full time $60,000 - $80,000 per year

    Join Ray White corporate as an Inbound Customer Service and Admin SpecialistTHE OPPORTUNITYWhat started in 1902 in frontier-town Queensland is now Australia's leading property group. We've grown from that single office in Crows Nest to over 1,000 offices across Australia and New Zealand, with more than 400 corporate team members who bring curiosity,...

  • Inbound Customer Service Officer

    15 hours ago

    Brisbane, Australia PK Global Full time

    Job Title: Inbound Customer Service Officer **Job Description**: Based in Brisbane City, we are currently seeking Inbound Customer Service Officers to join a fast-paced environment providing exceptional customer service. Handling a diverse range of customer enquiries, this role requires customer focused individuals with a want to help others. Start a...

  • Inbound Customer Service Officer

    4 days ago

    Brisbane, Australia Webhelp Full time

    **Customer Service/Support** **Location** - Brisbane, Australia*** Job Title: Inbound Customer Service Officer **Job Description**: Are you fanatical about providing exceptional customer service? Do you have exemplary character with high integrity? Do you have a genuine drive and desire to not only succeed but exceed your goals in a professional...

  • Sales Team Leader – Inbound Lead Conversion

    1 week ago

    Brisbane, Queensland, Australia Ownit Conveyancing Full time $104,000 - $130,878 per year

    An exciting opportunity exists to join Ownit Conveyancing, an innovative, award-nominated and industry-leading residential conveyancing company based on the southside of Brisbane. For over 40 years we've helped tens of thousands of Queenslanders buy and sell property, and today we're proud to be one of the largest conveyancing firms in the state. With a...

  • Inbound Sales Consultant

    16 hours ago

    Brisbane, Australia Weploy Full time

    **Expression of Interest | Sales Contact Centre Representative (Insurance)**: **Why You'll Love This Role**: - $35.68 per hour + super - Casual contract with guaranteed full time hours each week - Real opportunity of extension and permanent conversion opportunity - Top-notch training & support: We set you up for success with comprehensive training and...

  • Inbound Sales Consultant

    4 weeks ago

    Brisbane, Queensland, Australia Weploy Full time

    Expression of Interest | Sales Contact Centre Representative (Insurance)Why You'll Love This Role$35.68 per hour + superCasual contract with guaranteed full time hours each weekReal opportunity of extension and permanent conversion opportunityTop-notch training & support: We set you up for success with comprehensive training and ongoing support. You'll have...

  • Inbound Sales Consultant

    4 weeks ago

    Brisbane, Queensland, Australia Weploy Full time

    Expression of Interest | Sales Contact Centre Representative (Insurance)Why You'll Love This Role$35.68 per hour + superCasual contract with guaranteed full time hours each weekReal opportunity of extension and permanent conversion opportunityTop-notch training & support: We set you up for success with comprehensive training and ongoing support. You'll have...

  • Sales/customer Service Officer

    4 days ago

    Brisbane, Australia KBH Solutions Full time

    Salary up to $60K plus Super and incentives and birthday off - CBD - Close to public transport - Hybrid of WFH/Office after training - Great team environment We are currently looking for Sales/Customer Service Officer to join this great call centre team. The role is handling inbound calls from customers regarding a range of insurance products. You will be...