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Fulfillment Manager

2 weeks ago

Caringbah, Australia WooliesX Full time

**Fulfilment Manager - Night**:
We are extremely excited to share with you an opportunity to be a part of the new Customer Fulfilment Centre (CFC) in Caringbah, NSW and contribute to the leadership team in one of our large scale dedicated online facilities. This CFC will offer Home Delivery, Crowd and our first ever CFC Direct to Boot offer.

Join us in providing a little good for our online customers. Reporting to the Operations Manager - Product, this role will:

- Shape the future of online shopping
- Be part of the new CFC in NSW, which provides a dedicated fulfilment offering at a larger scale.
- Ensure optimal CFC operational performance across Fulfilment Management activities across all departments.
- Lead, manage, and support the Fulfilment team to ensure customer orders are accurately picked in full and on time.

**What makes you right for WooliesX**:
As the Fulfilment Manager - Night, your key responsibilities will include:

- Manage the day to day Customer Order operations by coaching teams to ensure online orders are picked and packed accurately, and customers receive their orders in full
- Ensure CFC tasks are completed in line with company policies and procudeures, including but not limited to food safety and security standards
- Provide team and operational feedback, ideas and concerns to the CFC Operations Manager - eCom/Product to improve our offer to customers

**Key Skills & Competencies**:

- Ability to coach, motivate and inspire a large team to stretch their capabilities and unleash their potential
- Remain composed under pressure to deliver results whilst maintaining leadership profile
- Communicate information and ideas to the team in a clear and focused way that is understood by team members and achieves outcomes
- Financial acumen and ability to analyse information, identify trends and prioritise issues, then make effective decisions and deploy resources as needed
- Innovative and not content with status quo, always looking for new ways to delight the customer
- Understand the perfect order scorecard segments, Voice of Customer, and other metrics to analyse the CFC and deliver results

**Essential knowledge and experience**:

- Retail management experience
- Previous Online Manager experience
- Knowledge of Online order fulfilment processes and systems
- Experience working to a budget to achieve business targets including CODB and throughput
- Previous experience leading, managing, and developing a diverse team
- Effective written and verbal communication skills
- Computer literate

**Desirable knowledge and experience**:

- Experience working in a highly regulated environment
- Experience working in food online environment
- Experience communicating across large teams

**When you will be needed**:
This is a full time position requiring flexible availability across evenings and weekends to work as per business needs.

**WooliesX, a job is never just a job.**:
It’s the start of something bigger. There are over 128,000 of us, in the biggest cities and the tiniest towns. And each of us has an important role to play. If you have a passion for great customer service, a hunger to make a tangible difference and you’re looking for a place to develop, you could be who we’re looking for.

**Who we are**:
As a start-up business inside one of Australia's largest retailers, WooliesX aims to bring the best of Woolworths to our customers, powered by our team, technology and data. To achieve our customer 1st strategy, we have combined the Digital, eCommerce, Customer Loyalty and Financial Services businesses to transform the customer experience under one banner - WooliesX.

Having been awarded the Canstar Blue Award for No.1 in Customer Satisfaction for online groceries, and more recently being voted the most popular Loyalty Program in Australia, we’re proud of the work we do and are being recognised for delivering innovative and best in class service that is convenient, frictionless and personalised to our customers.

With an industry leading technology team, backed by analytics, we’re resourceful and willing to experiment. Our agile teams are empowered to innovate and deliver an awesome experience for our customers - no matter whether they choose to shop in-store, or online.

**Why work with us**:
Whether you’re starting out, already on the way to achieving your goals or at the top of your game, we can help you build a brilliant career: If you’ve got goals, we’ve got all you need to succeed. You’ll find over a thousand career options, plus the learning encouragement and support for you to grow. We’re a team that is there for each other. By working alongside people you can learn from, you’ll grow and develop in a fun, supportive environment. Working with a diverse range of people in an industry facing rapid change, you’ll gain real-world experience and grow as a person. Whether it’s making customers smile, supporting Aussie farmers, or playing an important role in your l