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Replenishment Manager

2 weeks ago

Caringbah, Australia WooliesX Full time

**Replenishment Manager**:
We are extremely excited to share with you an opportunity to be a part of the new Customer Fulfilment Centre (CFC) in Caringbah, NSW and contribute to the leadership team in one of our large scale dedicated online facilities. This CFC will offer Home Delivery, Crowd and our first ever CFC Direct to Boot offer.

Join us in providing a little good for our online customers. Reporting to the Operations Manager - Product, this role will:

- Shape the future of online shopping
- Be part of a new CFC in NSW, which provides a dedicated fulfilment offering at a larger scale.
- Ensure optimal CFC operational performance across Replenishment activities in the CFC.
- Lead, manage, and support the Replenishment teams to provide an exceptional level of service to all Online customers by ensuring stock is available when required to support picking of Online orders.

**What makes you right for WooliesX**:
As the Replenishment Manager, your key responsibilities will include:

- Supervise the team to ensure shelves are replenished in a timely manner so that customers receive their orders on time and in full
- Roster Replenishment teams to ensure all tasks are completed prior to the next pick session and resources are shared with Inventory team as required
- Replenishing shelves, support OOS management processes the maintenance of SOH data accuracy
- Ensure CFC tasks are completed in line with company policies and procudeures, including but not limited to food safety and security standards
- Provide team and operational feedback, ideas and concerns to the CFC Operations Manager - eCom/Product to improve our offer to customers

**Key Skills & Competencies**:

- Ability to coach, motivate and inspire a large team to stretch their capabilities and unleash their potential
- Remain composed under pressure to deliver results whilst maintaining leadership profile
- Communicate information and ideas to the team in a clear and focused way that is understood by team members and achieves outcomes
- Financial acumen and ability to analyse information, identify trends and prioritise issues, then make effective decisions and deploy resources as needed
- Innovative and not content with status quo, always looking for new ways to delight the customer
- Understand the perfect order scorecard segments, Voice of Customer, and other metrics to analyse the CFC and deliver results

**Essential knowledge and experience**:

- Retail management experience
- Replenishment or Grocery department management experience
- Experience working to a budget to achieve business targets including CODB and throughput
- Previous experience leading and developing a diverse team
- Effective written and verbal communication skills
- Experience managing the performance, development and engagement of team members
- Computer literate

**Desirable knowledge and experience**:

- Experience with visual merchandising and stock control
- Experience working in a highly regulated environment
- Experience working in food online environment
- Experience communicating across large teams

**When you will be needed**:
This is a full time position requiring flexible availability across evenings and weekends to work as per business needs.

**WooliesX, a job is never just a job.**:
It’s the start of something bigger. There are over 128,000 of us, in the biggest cities and the tiniest towns. And each of us has an important role to play. If you have a passion for great customer service, a hunger to make a tangible difference and you’re looking for a place to develop, you could be who we’re looking for.

**Who we are**:
As a start-up business inside one of Australia's largest retailers, WooliesX aims to bring the best of Woolworths to our customers, powered by our team, technology and data. To achieve our customer 1st strategy, we have combined the Digital, eCommerce, Customer Loyalty and Financial Services businesses to transform the customer experience under one banner - WooliesX.

Having been awarded the Canstar Blue Award for No.1 in Customer Satisfaction for online groceries, and more recently being voted the most popular Loyalty Program in Australia, we’re proud of the work we do and are being recognised for delivering innovative and best in class service that is convenient, frictionless and personalised to our customers.

With an industry leading technology team, backed by analytics, we’re resourceful and willing to experiment. Our agile teams are empowered to innovate and deliver an awesome experience for our customers - no matter whether they choose to shop in-store, or online.

**Why work with us**:
Whether you’re starting out, already on the way to achieving your goals or at the top of your game, we can help you build a brilliant career: If you’ve got goals, we’ve got all you need to succeed. You’ll find over a thousand career options, plus the learning encouragement and support for you to grow. We’re a team that is there for each o