Managed Services Consultant: Sharepoint

**Hi, we’re Telstra Purple** People bringing purpose to technology.

Being part of one of Australia’s largest ICT providers, we offer opportunities for staff to strengthen their capabilities in existing technologies in addition to providing the opportunity to learn and develop skills in emerging technologies. We provide the ability for staff to work with large enterprise corporations and state government departments, managing their existing infrastructure and services and working on projects to develop new capability and services. We have implemented a formal career framework allowing staff to develop their careers offering multiple pathways that align with individual goals.

**The opportunity**

In being an advocate of technology, the Managed Services Consultant - Sharepoint will have a varied role, being involved in operational support, technology deployment, and will assist in the product development lifecycle.
- Respond to and resolve customer Incidents and service requests within formally agreed service levels.
- Ensure all assigned service tickets are updated at regular intervals as per internally agreed timeframes, and that the customer is kept informed of resolution progress
- Root cause analysis and reporting - provide recommendations to ensure elimination of potential recurring problems, and escalating as required
- Undertake proactive and preventative maintenance activities to ensure maximum service availability
- Actively identify service improvements and engage with the customer and other stakeholders to ensure continuous improvements plans are updated and progressed
- Diagnose and resolve customer queries - providing advice, and timely resolution or escalating when required
- Contribute to the development of documentation for sales, service delivery, knowledge base and good practice standards
- Actively participate in after hours on-call support rosters
- Undertake tasks as directed by management

**About you**
- Demonstrated experience developing and supporting scalable and efficient process automation and reusable components that can be leveraged across different lines of businesses
- Extensive experience in designing, implementing and supporting business solutions leveraging SharePoint, Teams, Power Automate, PowerApps(Portal, Canvas and Model Driven Apps) and third-party integrations
- Demonstrated experience creating Web pages and customised SharePoint webparts using HTML5, CSS3, jQuery, Bootstrap, JavaScript, and SharePoint Designer to deliver customized solutions
- Extensive experience with SharePoint Designer, InfoPath, Web Parts, and complex workflow creation
- Some experience with REST API integration, Azure Functions and PowerShell (SharePoint and PnP)
- Some experience with document management systems, planning and migrating contents to O365 (SPMT and ShareGate)
- Some experience developing functional specifications including Functional Design Documents and supporting documentation
- An understanding of core ITIL processes
- A strong desire to learn more about Cloud platforms and technologies
- Experience writing and updating technical documentation
- Ability to participate in a rotating on-call roster system and availability to undertake support work outside of normal business hours from time to time
- Clear an Australian Federal Police Check

**What we offer**
- 15 dedicated days per year, for professional development; meaning you don’t have to use your holiday allowance to upskill + study
- A Toolkit allowance of $4200, to spend on your personalised toolkit, renewed every 2 years
- Access to the $10,000 Short Term Incentive plan
- 15 days paid personal/carers leave per year
- 16 weeks paid parental leave for both primary and secondary carers
- Work-life integration - we understand life happens when you're busy making other plans
- 20gb Hotspot, to enable you to work from anywhere
- Work/life enablement; so you can balance work + life’s other responsibilities
- An epic (free) Telstra mobile phone plan
- An extra ‘Purple Day’ per year, for you to take off and spend as you like
- Purchased Annual Leave scheme
- 25% discount on Telstra products and services

**Why Telstra Purple**

At the heart of our business are our people - a uniquely talented community of business minded and tech experts helping businesses cut through IT complexity to achieve their unique goals, faster.