Service Desk Analyst

6 days ago

Canberra, Australia Canberra Consulting Full time

**About us**

Canberra Consulting focuses on delivering highly skilled and qualified professionals to our clients. Canberra Consulting has the experience and the capability to understand your specific requirements and match them to the right environment, ensuring professional satisfaction and ongoing development opportunities. Our focus is ensuring that both you and our client are a good match and that we give you every opportunity to succeed.

**Your new role**

We have a fantastic opportunity for a

**Your responsibilities in your new position**:

- ** Record**: Accurate, timely and meaningful data in relation to client follow ups, requests, and communication
- ** Determine**: Software and hardware requirements to provide solutions to problems while also repairing and replacing peripheral equipment as required
- ** Assist**: in the development and updating of knowledgebase articles, and standard operating processes and procedures
- Knowledge and experience in successfully setting priorities and delivering quality results on time
- Proven ability to communicate effectively whilst responding to stakeholder needs and expectations

JO-2301-3775

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