Ndis Customer Operations Specialist

1 week ago

Carrum Downs, Australia Lite n’ Easy Full time

**Introduction**:
At Lite n' Easy our goal is to create a healthier Australia by changing the way Australians eat. We make it easy for people to eat well, whether they want to lose weight or simply stay healthy. As a quality driven food company, all of our creative energies go into making our meals as delicious as they are healthy.
**Description**:
Are you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into crafting meals that are not only nutritious but also bursting with flavour.
What's in it for you?
**Supportive Environment**: Work alongside passionate individuals in our Carrum Downs, Melbourne office.

**Benefits**: Discount on food products, themed events and family fun day, Employee Assistance Program and discounted private health insurance.
**Meaningful Work**: Help provide delicious, healthy meals to time-strapped individuals and those dedicated to wellness.
As part of our National Government Funded team, you will be helping our Home Care Package and NDIS customers, their families and their providers.
Due to our ongoing growth, we have created a new position for a NDIS Specialist Customer Support to join our team and support the Customer Operations team. This role offers the opportunity to work within a dynamic FMCG business and build a strong relationship with all delivery partners.
This is a full-time role based at our office in Carrum Downs, Melbourne.
**In this role, you will**:
Provide accurate information about how the Lite n' Easy NDIS programs work
Assist customers with NDIS quotes and queries
Show empathy for people needing support and encouragement
Coordinate and implement broad services related to NDIS supports and specialist services for people with a wide range of disabilities
Research and manage a range of support options to suit individual needs across multiple service providers within budget
Obtain quotes for services and organise service agreements
Understanding of NDIS guidelines and processes is essential to provide advice and consultation to participants and their families, and ensure compliance and quality service standards are met
Outbound new HCP and NDIS customer referrals
General administration including reporting, billing, record keeping and taking client enquiries.
**To be successful in this role, you will possess**:
2-5 years’ demonstrated experience in a support coordination or other relevant experience with transferable skills
Strong written and computer skills for the creation of plans, programs, reports, and other documents
Strong time management and prioritisation with the ability to problem solve on your feet
Ability to work independently using initiative, as well as part of a team to support the best interests of clients
High attention to detail
Ability to build and maintain effective relationships
Be flexible and adaptable to change
Able to complete NDIS Worker Orientation Module
Able to complete NDIS Worker Screening Check
You must be an Australian Citizen or Resident

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