Operations Excellence Support

**Date**:16 Jan 2025

**Location**: Sydney, Australia

**Company**:Accolade Wines

**Enrich Your Everyday**:
**About us**

At Accolade Wines, our purpose is to enrich everyday moments through our incredible wine brands.

Our award-winning portfolio includes beloved brands such as Hardys, Grant Burge, St Hallett, Petaluma, Banrock Station, Mud House, Jam Shed and many more. The driving force behind our business is our people and having recently been voted **Employer of Choice 2024**, we are excited to continue our collective journey as one of the top wine companies in the world.

**Role Details**:
We are seeking a motivated and detail-oriented Operations Excellence Support to join our team. This role will report to the Operations Excellence Lead (CRM & Sales Reporting) and assist in supporting the Sales teams across our independents channel.

**Master Data Support**
- Maintain and improve data accuracy and integrity by supporting data governance processes.
- Support the cleaning and alignment of Customer Profiling and Sales Channel Data.
- Manage and maintain customer and product data mapping (e.g., Wholesaler customer data, Banner mapping by SKUs).
- Conduct reviews of data errors and provide recommendations for corrections.
- Help support the data upload and processing of customer data, sales, and product information

**CRM and Data Management**
- Assist with the administration of CRM systems, including uploading customer data, user creation, and resolving system issues.
- Help facilitate tracking of key sales activities and ensure data is up to date within the CRM.
- Support the team in identifying key data sources and assisting in defining metrics.
- Assist in the preparation of reports and analysis to support the Sales and Operations teams.

**Reporting and Insights**
- Assist in the preparation and maintenance of key reports for the Sales teams to support strategic decision-making and sales performance.
- Help analyze sales data and identify trends or opportunities for improvement.
- Assist in maintaining and updating performance dashboards to track key metrics such as CRM results, volume, and distribution.
- Contribute to the creation of regular activity and performance reports for the sales leadership team.

**General Support**
- Provide administrative support to the Operations Excellence team as needed, including retail and on-premise sales execution communication, purchase orders etc.
- Collaborate with cross-functional teams, including IT and finance, to help resolve data-related issues and improve processes.

**What You'll Bring**:

- 1-2 years of experience in a data analysis or sales operations support role preferred (internships or similar experience is also acceptable).
- Strong analytical mindset, technical skills, and a passion for data management and process improvement.
- A degree in Business, Data Analytics, Information Systems, or a related field.
- High proficiency in Excel and other data analysis tools such as PowerBI
- Familiarity with CRM systems (e.g., StayInFront, Salesforce) is a plus.
- Strong attention to detail and problem-solving skills.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Eagerness to learn and contribute to process improvements in a fast-paced environment.

**What you can expect**:
Accolade Wines will provide the ideal climate and a hand-picked rewards package for you to make a difference in our successful and growing business.

You will also have access to:

- Wine allowance and access to unique wine specials
- Flexible hybrid working
- Start your weekend early with our Fast Friday finishes
- Modern office located in the heart of the Sydney CBD
- Volunteer on our Go Beyond Day to make a difference
- Earn bonus leave for your loyalty, plus celebrate your Accolade Anniversary with a day off
- Paid Parental Leave
- Access to an extensive online learning library
- Private Health Insurance Discounts & Annual Flu Vaccination Program
- Employee Assistance Program + other exclusive employee discounts with national retailers.

**Want to find out more? Watch us in action**here.