Assistant Commissioner, Operations
1 day ago
**About the role**:
The Assistant Commissioner, Operations leads the business unit delivering complaint management, resolutions and investigations functions of the HCC, and ensuring alignment with organisational strategy and values. Key accountabilities include leading strategic improvement and innovation for service excellence, meeting demand and needs of our service users (complainants and service providers), and maintaining connection with service users and internal and external stakeholders. Responsibilities include oversight of the day-today activities of the resolutions and investigations teams, ensure legislative requirements are met, and services are delivered efficiently and effectively. You will demonstrate excellence in leadership and management and use collaboration to foster an innovative and collaborative culture dedicated to safeguarding and delivering excellence in services to our users. The Assistant Commissioner reports directly to the Health Complaints Commissioner (HCC).
**About us**:
The Health Complaints Commissioner is an independent office established under he Healh Complaints Act 2016 to provide health consumers and service providers in Victoria with an independant complaints resolution mechanism.
The Commissioner also administers the Health Records Act 2001 (HRA) which establishes privacy standards for the handling of health information and gives individuals a legally enforceable right of access to their own health informtion.
This Act gives the Health Complaints Commissioner substantial statutory responsibilities and discretionary powers.
**How you'll make a difference**:
**Are you**:
- A strategic leader able to deliver operational excellence in statutory environments?
- An expert communicator who can influence stakeholders at all levels to get results?
- A leader of high-performing cross-functional teams as they adapt to changing work environment?
- Able to analyse evidence and solve complex problems to deliver results in a time sensitive environment?
- Committed to supporting safe and ethical healthcare in Victoria?
**Suitable applicants will be able to demonstrate**:
- An appropriate tertiary qualification.
- Postgraduate qualification, credentials or training relevant to executive leadership in the public sector.
- Executive leadership experience is required.
- Knowledge and understanding specific to complaint management and resolutions, and investigation and compliance in health settings is highly desirable.
To learn more please click ‘Apply' to view the Position Description on the Careers.vic website.
**What we offer**:
- The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
- A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
- A strong commitment to work-life balance, including a diverse array of flexible working arrangements.
**How to apply**:
Applications should include a resume and a cover letter. Click the ‘Apply' button to view further information about the role including key contact details and the advertisement closing date.
Preferred applicants may be required to complete a police check and other pre-employment checks including proof of 3 vaccinations (including booster) against COVID-19. Information provided will be treated in the strictest confidence in line with our Privacy Policy.
-
Melbourne, Australia Fisher Leadership Full timeKey leadership roles with strategic and operational oversight - Manage a portfolio of custodial facilities across the State - Bring a track record of achievement in custodial operations or similar complex operational program areas **About Corrections Victoria** Corrections Victoria operates Victoria’s adult prison system, seeking to provide safe and...
-
Melbourne City Centre, Australia Department of Health Full time**About the role**: The Assistant Commissioner, Corporate, Legal and Regulation reports directly to the Health Complaints Commissioner (HCC). The role provides expert legal advice and leads the HCC's policy and regulatory functions as a key member of the executive team. Core responsibilities include strategic expert legal advice to the Commissioner and...
-
Melbourne, Australia ClearCompany Full timeResponsibilities The Director, Office of the Commissioner and Associate Commissioner, is responsible for providing strategic and executive administration advice to the Commissioner, Associate Commissioner, and the Executive Management Group. The Director is the central lead for cross-agency and Ministerial liaison. The Director, through leadership and...
-
Melbourne, Victoria, Australia ClearCompany Full timeResponsibilitiesThe Director, Office of the Commissioner and Associate Commissioner, is responsible for providing strategic and executive administration advice to the Commissioner, Associate Commissioner, and the Executive Management Group. The Director is the central lead for cross-agency and Ministerial liaison. The Director, through leadership and...
-
Melbourne, Victoria, Australia ClearCompany Full timeResponsibilitiesThe Director, Office of the Commissioner and Associate Commissioner, is responsible for providing strategic and executive administration advice to the Commissioner, Associate Commissioner, and the Executive Management Group. The Director is the central lead for cross-agency and Ministerial liaison. The Director, through leadership and...
-
Emergency Management Commissioner
1 day ago
Melbourne City Centre, Australia Department of Justice and Community Safety Full time**Lead emergency management for Victoria.**: - **Strengthen communities through preparedness.**: - **High-profile role with a lasting impact on all Victorians** **About the organisation** Emergency Management Victoria (EMV) leads emergency management in Victoria by maximising the ability of the emergency management sector to work together and to...
-
Assistant Commissioner, General Counsel
2 weeks ago
Melbourne, Australia Australian Taxation Office Full timeAustralian Charities and Not-for-profits Commission, General Counsel - Melbourne - Ongoing/non-ongoing, full-time/part-time, $245,944 to $283,786 total remuneration We are seeking an experienced and successful leadership professional with strong legal, governance and compliance skills for the role of Assistant Commissioner General Counsel at the Australian...
-
Melbourne City Centre, Australia Australian Taxation Office Full timePublic Groups and International - Melbourne CBD, Sydney CBD - Ongoing/non-ongoing, full time/part time, $234,160 to $270,902 total remuneration We are looking for a highly influential and respected senior leader with specialist expertise in corporate tax to lead a dynamic and high performing Advice & Guidance team of around 100 tax technical specialists...
-
Chief of Staff
1 day ago
Melbourne City Centre, Australia Department of Justice and Community Safety Full timeSupport the Commissioner by working directly with the EMV / ERV Executive team. - Fixed term Executive Officer contract up to 2 years within Emergency Management. - SES Grade 1: $216,376 - $279,238 Total Renumeration Package. The Department of Justice and Community Safety is seeking a Chief of Staff - Emergency Management Commissioner to provide a critical...
-
Deputy Commissioner, Strategy and Operations
2 weeks ago
Melbourne, Australia Department of Industry, Science, Energy & Resources Full timeMelbourne-based Federal Government regulator - Closing date Monday 24 February 2025 The Anti-Dumping Commission (ADC) is the Federal Government agency responsible for addressing and investigating unfair trade practices, particularly the dumping and subsidisation of imported goods that can affect Australian industries. The ADC sits within the Department of...
