Assistant Commissioner, Operations

2 days ago

Melbourne City Centre, Australia Department of Health Full time

**About the role**:
The Assistant Commissioner, Operations leads the business unit delivering complaint management, resolutions and investigations functions of the HCC, and ensuring alignment with organisational strategy and values. Key accountabilities include leading strategic improvement and innovation for service excellence, meeting demand and needs of our service users (complainants and service providers), and maintaining connection with service users and internal and external stakeholders. Responsibilities include oversight of the day-today activities of the resolutions and investigations teams, ensure legislative requirements are met, and services are delivered efficiently and effectively. You will demonstrate excellence in leadership and management and use collaboration to foster an innovative and collaborative culture dedicated to safeguarding and delivering excellence in services to our users. The Assistant Commissioner reports directly to the Health Complaints Commissioner (HCC).

**About us**:
The Health Complaints Commissioner is an independent office established under he Healh Complaints Act 2016 to provide health consumers and service providers in Victoria with an independant complaints resolution mechanism.

The Commissioner also administers the Health Records Act 2001 (HRA) which establishes privacy standards for the handling of health information and gives individuals a legally enforceable right of access to their own health informtion.

This Act gives the Health Complaints Commissioner substantial statutory responsibilities and discretionary powers.

**How you'll make a difference**:
**Are you**:

- A strategic leader able to deliver operational excellence in statutory environments?
- An expert communicator who can influence stakeholders at all levels to get results?
- A leader of high-performing cross-functional teams as they adapt to changing work environment?
- Able to analyse evidence and solve complex problems to deliver results in a time sensitive environment?
- Committed to supporting safe and ethical healthcare in Victoria?

**Suitable applicants will be able to demonstrate**:

- An appropriate tertiary qualification.
- Postgraduate qualification, credentials or training relevant to executive leadership in the public sector.
- Executive leadership experience is required.
- Knowledge and understanding specific to complaint management and resolutions, and investigation and compliance in health settings is highly desirable.

To learn more please click ‘Apply' to view the Position Description on the Careers.vic website.

**What we offer**:

- The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
- A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
- A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

**How to apply**:
Applications should include a resume and a cover letter. Click the ‘Apply' button to view further information about the role including key contact details and the advertisement closing date.

Preferred applicants may be required to complete a police check and other pre-employment checks including proof of 3 vaccinations (including booster) against COVID-19. Information provided will be treated in the strictest confidence in line with our Privacy Policy.

  • Assistant Commissioner, Custodial Operations

    2 days ago

    Melbourne, Australia Fisher Leadership Full time

    Key leadership roles with strategic and operational oversight - Manage a portfolio of custodial facilities across the State - Bring a track record of achievement in custodial operations or similar complex operational program areas **About Corrections Victoria** Corrections Victoria operates Victoria’s adult prison system, seeking to provide safe and...

  • Assistant Commissioner, Corporate, Legal and

    2 days ago

    Melbourne City Centre, Australia Department of Health Full time

    **About the role**: The Assistant Commissioner, Corporate, Legal and Regulation reports directly to the Health Complaints Commissioner (HCC). The role provides expert legal advice and leads the HCC's policy and regulatory functions as a key member of the executive team. Core responsibilities include strategic expert legal advice to the Commissioner and...

  • Deputy Commissioner

    7 days ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    **Drive continuous improvement, collaboration and interoperability across the emergency management sector.**: - **Fixed, Full-Time (Up to 5 years) opportunity to work with a high-performing and passionate team in the Victorian Public Service.**: - **SES Grade 2: $290,601 - $419,000 Total Remumeration Package.** The Department of Justice and Community...

  • Emergency Management Commissioner

    2 days ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    **Lead emergency management for Victoria.**: - **Strengthen communities through preparedness.**: - **High-profile role with a lasting impact on all Victorians** **About the organisation** Emergency Management Victoria (EMV) leads emergency management in Victoria by maximising the ability of the emergency management sector to work together and to...

  • Staff Officer, Deputy Commissioner Regional

    5 days ago

    Melbourne City Centre, Australia Victoria Police Full time

    Victoria Police is currently advertising for one (1) Inspector vacancy: - 20001600 - Staff Officer, Deputy Commissioner Regional Operations **An Inspector's duties include**: - Leading and developing their own team - Enhancing the capability of direct reports - Developing their own skills - Contributing effectively as a member of the Divisional/Unit...

  • Assistant Commissioner, General Counsel

    2 weeks ago

    Melbourne, Australia Australian Taxation Office Full time

    Australian Charities and Not-for-profits Commission, General Counsel - Melbourne - Ongoing/non-ongoing, full-time/part-time, $245,944 to $283,786 total remuneration We are seeking an experienced and successful leadership professional with strong legal, governance and compliance skills for the role of Assistant Commissioner General Counsel at the Australian...

  • Assistant Commissioner, Advice and Guidance

    2 days ago

    Melbourne City Centre, Australia Australian Taxation Office Full time

    Public Groups and International - Melbourne CBD, Sydney CBD - Ongoing/non-ongoing, full time/part time, $234,160 to $270,902 total remuneration We are looking for a highly influential and respected senior leader with specialist expertise in corporate tax to lead a dynamic and high performing Advice & Guidance team of around 100 tax technical specialists...

  • Chief of Staff

    2 days ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Support the Commissioner by working directly with the EMV / ERV Executive team. - Fixed term Executive Officer contract up to 2 years within Emergency Management. - SES Grade 1: $216,376 - $279,238 Total Renumeration Package. The Department of Justice and Community Safety is seeking a Chief of Staff - Emergency Management Commissioner to provide a critical...

  • Deputy Emergency Management Commissioner

    4 hours ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    **Strategic operational leadership role that supports the EMC in leading the readiness and delivery of high-quality response to, and coordination of, emergency incidents at state and regional levels.**: - **Executive Officer contract - fixed-term for up to 5 years**: - **SES2: $290,601 - $419,000 total renumeration** The Department of Justice and...

  • Emergency Management Commissioner

    1 week ago

    Melbourne, Australia Fisher Leadership Full time

    Critical leadership and strategic direction role - Lead on complex emergency incidents **The Position** The Emergency Management Commissioner (EMC) provides leadership for emergency management in Victoria, including driving improvements, particularly for operational capability and interoperability. During a major emergency, the EMC has an overarching role...