Assistant Commissioner, Operations

7 days ago

Melbourne City Centre, Australia Department of Health Full time

**About the role**:
The Assistant Commissioner, Operations leads the business unit delivering complaint management, resolutions and investigations functions of the HCC, and ensuring alignment with organisational strategy and values. Key accountabilities include leading strategic improvement and innovation for service excellence, meeting demand and needs of our service users (complainants and service providers), and maintaining connection with service users and internal and external stakeholders. Responsibilities include oversight of the day-today activities of the resolutions and investigations teams, ensure legislative requirements are met, and services are delivered efficiently and effectively. You will demonstrate excellence in leadership and management and use collaboration to foster an innovative and collaborative culture dedicated to safeguarding and delivering excellence in services to our users. The Assistant Commissioner reports directly to the Health Complaints Commissioner (HCC).

**About us**:
The Health Complaints Commissioner is an independent office established under he Healh Complaints Act 2016 to provide health consumers and service providers in Victoria with an independant complaints resolution mechanism.

The Commissioner also administers the Health Records Act 2001 (HRA) which establishes privacy standards for the handling of health information and gives individuals a legally enforceable right of access to their own health informtion.

This Act gives the Health Complaints Commissioner substantial statutory responsibilities and discretionary powers.

**How you'll make a difference**:
**Are you**:

- A strategic leader able to deliver operational excellence in statutory environments?
- An expert communicator who can influence stakeholders at all levels to get results?
- A leader of high-performing cross-functional teams as they adapt to changing work environment?
- Able to analyse evidence and solve complex problems to deliver results in a time sensitive environment?
- Committed to supporting safe and ethical healthcare in Victoria?

**Suitable applicants will be able to demonstrate**:

- An appropriate tertiary qualification.
- Postgraduate qualification, credentials or training relevant to executive leadership in the public sector.
- Executive leadership experience is required.
- Knowledge and understanding specific to complaint management and resolutions, and investigation and compliance in health settings is highly desirable.

To learn more please click ‘Apply' to view the Position Description on the Careers.vic website.

**What we offer**:

- The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
- A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
- A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

**How to apply**:
Applications should include a resume and a cover letter. Click the ‘Apply' button to view further information about the role including key contact details and the advertisement closing date.

Preferred applicants may be required to complete a police check and other pre-employment checks including proof of 3 vaccinations (including booster) against COVID-19. Information provided will be treated in the strictest confidence in line with our Privacy Policy.

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