Operations Officer

7 days ago

Wyong, Australia ING Full time

Our diligent and hard-working Customer Operations is growing, and is seeking an experienced Operations Officer to come on board on a 6 month secondment. You’ll be working within a supportive and dynamic team delivering innovative financial lending products which are at the forefront of digital banking in Australia.

You’ll be supporting ING Customers & Third party Brokers in Residential and Commercial mortgages, variations, credit administration activities to name a few. With a key focus on carrying out clerical activities, data processing, customer validation and reporting, you will need to be analytical but also a customer-focused individual to provide the best service.

**What are you going to do? You will be**
- Upholding ING’s service delivery guidelines ensuring that all Customer operation processing is complete and processed within the agreed timeframes as well as quality requirements
- Completing Variation requests in a timely, accurate and professional manner
- Providing outstanding customer service to ING Customers, Brokers, internal & external stakeholders (especially with enquiries)
- Consistently meeting SLAs and internal KPIs to achieve operational excellence in mortgages, variations, settlements, savings, daily Banking, processing, reconciliations or payments
- Complying with all ING policies and procedures (especially ING’s Know Your Customer [KYC], fraud prevention, regulatory compliance and risk) to avoid unacceptable operational risk

**What are we looking for? Someone who has**
- 3-5 years recent clerical and customer service experience preferably in the banking sector
- Excellent customer service and delivery skills
- Intermediate Microsoft Office and basic numeracy/data analysis skills
- Effective coordination and time management skills
- Excellent verbal and written communication skills to confidently liaise with all stakeholders

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a modern and progressive team where individuality isn’t just accepted, it’s encouraged. You’ll be surrounded by people who are friendly, inclusive and respectful, who want you to reach your potential. It’s one of the many reasons we’re proud to be an Employer of Choice for Gender Equality.

We give people the freedom to take risks, stay curious and think differently, and seek new and better ways to make things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

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