Change and Engagement Support Officer

APS Level 5
- Canberra, ACT; Melbourne, VIC
- $83,908 - $89,706

**About the Department of Employment and Workplace Relations**
We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper.

**About Jobs and Skills Australia**
The role of Jobs and Skills Australia (JSA) is to engage, advise and assist the Australian Government and other stakeholders in decision-making on current, emerging, and future skills and workforce needs. Our vision is for the full skills potential of our nation to be realised, resulting in improved workforce participation, productivity, wages, and equity.

We have a diverse, inclusive, and professional team of specialists with skills in policy, data, stakeholder engagement, digital solutions, economics, and research, to reach and work with stakeholders.

Our work is enriched through tripartite engagement and collaboration with unions, business, employers, state and territory governments, and education and training providers from across Australia to provide critical advice to improve skills development, employment opportunities and economic growth.

JSA is an independent secondary statutory body situated in the Department of Employment and Workplace Relations (DEWR), and the Acting Commissioner is accountable to the Minister for Skills and Training. Our enabling legislation is the Jobs and Skills Australia Act 2022.

**The Role**
As a core member of the Apprenticeships Modernisation Program (AMP) team, the Change and Engagement Support Officer is the key contact person for a range of stakeholders across Australian Government departments and agencies, state and territory governments, private industry and the public.

The Change and Engagement Support Officer works with the Change Co-ordinator and AMP team to support change management activities by facilitating communication and information sharing between the AMP team and stakeholders. They contribute to the work of the team by managing the mailbox, responding to requests for information, and undertaking and escalating tasks, and track and coordinate engagement activities.

**Duties and Responsibilities**
Responsibilities of the Administration Officer will include:

- Managing project communication channels, including management of internal mailboxes and co-ordinating stakeholder communications.
- Administering stakeholder engagement activities, including establishing meetings and events, taking minutes and facilitating the delivery of action items.
- Developing and maintaining positive collaborative relationships with internal and external stakeholders.
- Supporting change management specific tasks or projects, such as the development of communication and training products.
- Assisting with change management activities, such as analysing user research data, drafting reports, reviewing training products and assisting the Change Management Office as required.

**How to Apply**
Applicants are required to provide up to a two-page summary (no more than
**1000** words) that outlines skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.

The APS work level standards accommodate the diversity of roles across the APS and are structured to clearly differentiate between the work expected (i.e. responsibilities and duties) at each classification level.

In the eRecruit (the department’s online recruitment system) you will also need to:

- upload a Curriculum Vitae
- provide contact details for 2 Referees.

**Eligibility**

**Citizenship** - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.

**Please refer to the Job Information Pack for more information about the role.**

Job Information Pack Opens in new window