Business Continuity Manager

ANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe’s leading payment technology company, Worldline.

We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 52,000 Australian businesses. Since then we’ve built a new modern technology platform to enable an exciting roadmap of products and solutions that we began launching in Australia in 2023 and continues to develop.

**What’s it like to work with us?** We bring together the spirit of a fintech with the heritage of a big four bank. And while our expertise, products and services make us a leader in payments, our people, purpose, values and culture are the core of our organisation. As an equal opportunity employer, we know our success comes from new insights, diverse points of view and the energy of every member of our 300 strong team.

It’s an exciting time to be part of our growing team. Find out more about ANZ Worldline Payment Solutions here.

**The Opportunity**

The Business Continuity Manager is responsible for developing, implementing, and maintaining the Business Continuity Management (BCM) and Disaster Recovery (DR) strategies for the Australian region. This role involves ensuring that Worldline is prepared to respond to and recover from disruptions, particularly in systemic and mission critical payment processing operations. The Business Continuity Manager will work closely with various first line and second line departments and manage both internal and external incoming requests related to business continuity. This role will also involve the continuous monitoring and improvement of BCM performance through set of predefined Key Performance Indicators (KPIs).

This is an excellent opportunity to join a high performing team which has the ability to shape the risk management practices. This role also provides opportunities to collaborate with the Second Line functions both locally in Australia, and globally with the Worldline Group and Merchant Services Second Line functions.

Worldline currently has offices in Melbourne and Sydney and while this role will be based in Melbourne some travel (less than 10%) will be required to the Sydney office and other offices as required. As Worldline grows within the APAC region this role may also be required to provide support to other markets within the APAC region.

**Key Responsibilities**
- Development of Business Continuity and Disaster Recovery Plans:

- Design, develop, and implement comprehensive BCM and DR plans tailored to the payment operations specific needs, including risk assessments, business impact analyses (BIA), and recovery strategies (based on predefined scenario’s).
- Identify important or critical business functions and processes, particularly those related to payment processing, and establish recovery time objectives (RTO) and recovery point objectives (RPO).
- Collaborate with cross-functional teams to ensure that technical infrastructure, such as network segregation, data backups, and redundancy, supports the BCM and DR plans.
- Resilience Risk Assessment and Business Impact Analysis:

- Conduct regular resilience risk assessments to identify potential threats and vulnerabilities that could impact the payment operations, including cyber threats, natural disasters, and operational failures.
- Perform Business Impact Analyses (BIA) to determine the potential consequences of disruptions on key business functions and establish priorities for recovery efforts.
- Coordination of Crisis Management and Incident Response:

- Develop and maintain a crisis management framework that outlines the company’s response to various incident scenarios, including communication protocols, decision-making processes, and escalation procedures.
- Lead the company’s incident response team during crises, ensuring that roles and responsibilities are clear, and that actions are taken promptly to mitigate impact and restore services.
- Work closely with the incident response teams to ensure coordinated responses during major incidents, aligning BCM strategies with immediate response efforts.
- Regulatory compliance and reporting:

- Ensure that all BCM and DR activities comply with industry regulations and standards, such as PCI DSS, data privacy, and other relevant Australian and international best practices.
- Establish and monitor Business Continuity KPIs to measure the effectiveness and efficiency of BCM activities rollout.
- Prepare and submit regular reports to senior management and regulatory bodies, demonstrating the company’s compliance with BCM and DR requirements.
- Manage incoming requests from regulatory authorities, such as questionnaires on resilience readiness or other compliance-related inquiries, ensuring timely and accurate responses.
- Testing and validation of plans:

- Schedule and conduct regular tests of BCM and DR plans, including tabletop exercises, simulations, and full-scale drills, to ensure the