Team Leader, Equity Plan Solutions Operations

**Overview**

This will be achieved by ensuring proactive assessment of offers, projects, record, payment and close dates, effective allocation and performance of resources, and escalation of issues to ensure accurate and timely and accurate processing of all requests

**Key Accountabilities and main responsibilities**
- On time delivery of projects/key closes with error free processing
- Identify and coordinate corporate events that impact Securities Management Group to ensure critical dates are met and client specific requirements are adhered to
- Ensure that resources/costs/projects remain within budget at all times
- Planning and forecasting utilisation of allocated resources for maximum efficiency
- Working with Management in the development of workflows and training programs to ensure all transactions and maintenance requests are processed within the time frames outlined in Client Service Level Agreements and agreed business rules
- Provide management with regular feedback/analysis/reporting on team performance, resource utilisation and performance against budget
- Skilful management of the peaks and troughs of projects and maintenance cycles with allocated resources
- Initiate and contribute to the review, development and implementation of technologies or work practices where appropriate
- Develop and manage key internal and external relationships in a professional manner at all times
- Manage, develop and train staff in accordance with the organisational objectives and core values of Link at all times, contributing to succession planning and individual career development
- Integration of the different teams into a cohesive and supportive unit
- Responsible for incident and escalations managements including Incident reporting, SIC, implementation of control, preventative and mitigation strategies
- Effectively coordinate and/or resolve any escalated issues and/or shareholder/ issuer feedback or complaints related to all streams within EPS Operations
- Ensure operational and communications compliance with legislation, ASX Listing Rules and Business Rules

**Experience & Personal Attributes**
- Experience in Equity Plan Solutions and Employee plans
- Track record in successful adoption of technology for organisation goals in a business environment.
- Experience in managing a processing focused team.
- Proven track record in the delivering business success in a high volume, tight deadline and financial high risk environment.
- Operational experience and knowledge in identifying and implementing innovative solutions in best practice processes.
- Demonstrated experience in/knowledge of the securities industry and financial markets, including Corporations Law, SCH Business Rules and ASX Listing Rules.
- Proven leadership and motivational skills
- Outstanding oral and written communication skills
- Highly developed organisational and problem solving skills
- Creative and innovative thinker
- Demonstrated proficiency with project management tools e.g. Microsoft Project, Microsoft Excel.
- General technical competence and the ability to learn new systems quickly
- Flexibility - able to meet demanding deadlines and work long hours to meet those deadlines, as required.
- Demonstrated knowledge of quality/ best practice principles
- Track record in successful delivery of projects
- Skilled in project management methodology
- Ability to interpret and document business requirements
- Knowledge of business intelligence concepts
- Business case/documentation skills
- Knowledge acquisition/retention of new products and the diverse business rules and client requirements to meet agreed SLA’s;
- Knowledge and understanding of internal workflow and business systems

**What we can offer you**
- Salary Sacrificing via Superannuation - supporting you along your journey to retirement
- Purchased Leave Scheme - purchase additional leave for that next family holiday
- Parental Leave Scheme - plan your future
- Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
- Talent Referral Scheme - refer a friend and receive a cash incentive
- Recognition Program - say thank you today
- Wellness Program - rewards and resources tailored to support you and your family
- Corporate Social Responsibility Program, including volunteer leave
- Employee discounts - Access discounted rates and offers from a variety of providers, including Bupa
- FlexiWorks - enabling our employees to work in the office and at home

We are an inclusive employer whose people work collaboratively. We are building a culture where difference is valued. We are doing this by encouraging, supporting and valuing the various talents and perspectives of our people and supporting flexible ways of working. We know that diversity drives innovation and innovation drives growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably