Share Plan Officer

**Overview**

To manage the administration of the Employee Share Plans for a portfolio of clients

To support the Equity Plan Solutions (EPS) Client Relationship Managers with the management of Link’s

Relationship with its EPS clients

**Key Accountabilities and Main Responsibilities**
- Understand and deliver to client/employee expectations in the management of share plans
- Understand and represent Equity Plan Solutions vision and objectives
- Partnering with Team Leader and Manger of EPS on the identification of risks and the implementation of appropriate operational and procedural controls
- Maintain an in-depth knowledge of the client’s Employee Share Plans
- Develop expertise and awareness in all team members regarding
- transactional processes and procedures
- Client-plan level variations and associated risks
- delivery within client service level agreements
- internal quality control measures for the administration of share plans
- the maintenance of appropriate administration and processing records
- Reconcile accounts in an accurate and timely manner and in accordance with agreed service standards
- Ensure meeting efficiency and quality assurance targets ( Enlighten)
- Manage and coordinate incidental project requirements within EPS. The range of projects may include:

- system or procedural improvements or awareness
- client initiated tasks outside of daily operations
- periodic, regulatory projects (such as ATO reporting)
- user acceptance testing
- Prepare documents, correspondence, statements and reports for clients
- Continuous and proactive focus on recommendations that will yield improved operational efficiency, system enhancements, revenue opportunities or risk reduction
- Participate positively as a team member and contribute to the ongoing success of the Equity Plan Solutions Business

**Experience & Personal Attributes**
- A strong client service focus
- Work well under pressure
- Strong analytical and reconciliation skills
- Ability to teach and train team members regarding EPS systems
- Proactive, patient, persistent, enthusiastic, and committed
- The ability to research and resolve complex enquires and complaints
- Effective verbal and written communication skills, including negotiating skills
- Demonstrated ability to effectively prioritise work
- Demonstrate high level of initiative and motivation
- Flexible, able to meet demanding deadlines and work additional hours when required
- Problem solving skills
- A team player
- Advanced knowledge of MS Excel

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, and employee share plans. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.

Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.