Ict Operations Officer

1 week ago

Canberra, Australia ACT Government Full time

Canberra Institute of Technology (CIT) ICT is seeking an enthusiastic and energetic person to join the Contracts, Assets and Licensing team.

**What you will do**:

- Assist in asset life cycle management, including the provisioning, refreshing and decommissioning of physical ICT assets. This also includes but is not limited to providing advice for asset and hardware requests to CIT, assisting in auditing activities and updating asset records.
- Monitoring and actioning requests/tickets in the case management system.
- Work as a team member to ensure that the quality of service delivered to clients meets or exceeds expectations, as well as liaising with both internal clients and external suppliers to ensure services are provided to a high standard.
- This position does not involve direct supervision of staff.

**Your typical day will consist of**:

- Travelling to CIT campuses and other ACT Government buildings frequently to meet operational requirements.
- Engaging with CIT and DDTS stakeholders to coordinate ICT asset and software requests.
- Actively monitor the ITSM system to provide ICT assistance, where required, in a timely fashion.

The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people and those who identify as LGBTIQ+ are encouraged to apply. Hear about CMTEDD from some of our staff.

**Notes**:This is a temporary vacancy available immediately for up to six months. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.
This position is available to ACT Government officers and employees only.
**How to Apply**:

**_Applications should be sent to the Contact Officer._**

**Note**:
This is a temporary vacancy available immediately for up to six months.

**Career interest categories**:
ICT, Digital and Data

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