ICT Manager

4 days ago

Canberra, Australia ClearCompany Full time

Reporting directly to the Chief Operating Officer, the occupant of this position acts with autonomy and self-reliance, responsible for the smooth operation of the Gallery's information and communications technology operations. A capacity to manage ICT related projects, analyse business problems and provide sound solutions through innovative techniques within a public administration framework is an essential part of this role. Through confident communication and negotiation skills, the ICT Manager is responsible for the delivery of the Gallery's ICT related third‑party agreements. This role is critical for ensuring the effective and efficient use of ICT resources within the Gallery, driving digital technological advancements, and supporting overall business goals.

The key duties of the position include:

- Monitor ICT Operations: Provide strategic oversight and leadership for the organisation's ICT ecosystem, ensuring the reliability, scalability, and performance of all digital infrastructure across Windows, macOS, networks, and enterprise applications.

- Vendor Management: Lead the negotiation, management, and optimisation of vendor relationships and service‑level agreements (SLAs), ensuring alignment with organisational objectives, risk mitigation, and value for investment.

- Technology Solutions: Partner with cross‑functional teams to identify, architect, and implement transformative technology initiatives that streamline operations, enhance user experience, and support the Gallery's long‑term digital strategy.

- Project Management: Direct the planning, execution, and governance of complex ICT programmes and projects, including infrastructure modernisation, cloud adoption, and enterprise system deployments, ensuring delivery within scope, time, and budget.

- Security and Compliance: Drive a security‑first culture by integrating comprehensive risk management frameworks and ensuring adherence to national cybersecurity standards, data protection legislation, and internal governance protocols.

- Policy Development: Establish and continuously refine ICT policies, standards, and operational frameworks that promote resilience, accountability, and operational excellence across the organisation.

- Continuous Improvement: Stay up‑to‑date with the latest technology trends and best practices, evaluate and recommend modern technologies to improve business operations.

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