Service Desk Officer

2 weeks ago

Liverpool, Australia Talent International Full time

**Job Details**:
**Location**

Liverpool

**Salary**

$0 - $40 per hour

**Job Type**

Contract

**Ref**

JO-
2206-558677

**Contact**

Anna Au

**Posted**

about 1 hour ago

**Service Desk Officer**

**Liverpool**

**Initial 3 Months Contract**

Talent International is working in partnership with a large government organisation to assist in sourcing an experienced ‘Service Desk Officer’.

**Key Responsibilities**:

- Ensure call logs are maintained and regular updates are given to the customer.
- Ensure calls are analysed and prioritised before allocating to resolver groups.
- Follow established processes with regard to problem resolution and change control.
- Take responsibility for ensuring the problem has been resolved and the customer is satisfied with the resolution of their issue.
- Be proactive in managing critical outages and endeavor to be available to assist with call taking and incident resolution.
- Ensure mandatory training and relevant job specific training/accreditation are completed and kept up to date.
- Ensure high level customer satisfaction is maintained at all time and calls are tracked as per agreed performance indicators.

***

**Key Criteria**:

- Relevant Tertiary Qualifications or Industry Experience.
- Demonstrated experience in delivery of quality customer service with regards to support services and demonstrated experience in the areas of incident management, change management and request management.
- Demonstrated excellent interpersonal and written communication skills including the ability to analyse client requirements.
- Demonstrated analytical and problem solving skills including ability to analyse, troubleshoot, solve
- problems, establish priorities effectively and liaise with internal and external stakeholders to resolve issues.
- Proficiency in the use of all MS Desktop products.
- Demonstrated experience in working within a front line call center environment.
- Ability to escalate issues when identified and where determined following the nominated process.

If you would be interested in this role please submit your cover letter & CV in
**Word format only** by clicking the

  • Office Manager/administration

    7 hours ago

    Liverpool, Australia Growth Psychology Consulting Full time

    We are a private practice providing psychological services, established since 2010. We are currently looking for an Office Manager/ Administration **Position description** Managing day-to-day operations, Administration front desk duties, overseeing reception, NDIS Intake procedures, liaising with our psychologists, administration team, director and...

  • Client Services Officer

    4 days ago

    Liverpool, Australia Sirius People Full time

    **$36.00 per hour + super**: - **Ongoing temporary to perm opportunity**: - **Liverpool area** Our client, a leader in their industry, is looking for a Client Services Officer to join their Customer focused team. **Reporting to the Site Manager, your main tasks will include**: - Assisting people when visiting on site - Assisting in the administrative...

  • Technical Services Officer

    6 hours ago

    Liverpool, Australia BAE Systems Full time

    All Systems GO! Be part of the next generation of defence technology - Work autonomously in a business with great career opportunities - Enjoy flexibility, engaging work and a culture that embraces diversity and open-mindedness At BAE Systemswe are all systems go as we continue to drive innovation and seek passionate and talented people to join our...

  • Customer Service Officer

    2 days ago

    Liverpool, Australia HCF Full time

    **About the Role** As a Customer Service Officer with HCF, you will provide Uncommon Care to our members. We are looking for you to bring your Human touch to this customer service role. You will partner with our members to guide them and provide them with advice so they can make the right healthcare choices for them. You will provide our members with...

  • Customer Service Officer

    2 days ago

    Liverpool, Australia HCF Full time

    As a Customer Service Officer at HCF, you'll be the face of Australia's largest Not-For-Profit Health Fund! Your personal touch will help guide our members in making informed healthcare choices. This Full-time position is based in our HCF Liverpool Branch. **Responsibilities** - Embrace face-to-face and telephone needs-based selling, highlighting our...

  • Customer Service Officer

    2 days ago

    Liverpool, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **NSW, Whitlam Leisure Centre - Liverpool 2170** - Great career paths and development with an entrepreneurial organisation - Free facility access - Opportunity to make a real difference to our community This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions. **The...

  • Coordinator IT Service Operations and Security

    2 weeks ago

    Liverpool, Australia Liverpool City Council Full time

    1x Permanent Full Time, 35 hours, 5 days per week Competitive Salary Closing Date: 28 July 2025 **ABOUT US**: Liverpool is a vibrant city that lies in the heart of Greater Western Sydney. Working with Liverpool City Council offers a wealth of professional opportunities as we are on an exciting journey to become Sydney’s third CBD and one of the fastest...

  • Delivery Assistant

    4 days ago

    Liverpool, Australia Hot Stuff Saunas Pty Ltd Full time

    **Your Role Will Involve**: - Loading a van with flat-packed saunas. - Driving a large van in Sydney and the surrounding areas. - Assisting with the installation of saunas. - Cleaning up rubbish involved with the packaging of saunas. **Why Join Nook Saunas?** - **Be Part of a Growing Startup**: Jump on board early at a company where rapid growth offers new...

  • Administration Officer

    6 hours ago

    Liverpool, Australia Silver & Young Chartered Accountants Full time

    To be successful in the role, you will be someone with previous administration experience and who is passionate about building relationships with others. You will also be an exceptional communicator on all levels, have a strong work ethic and the ability to work autonomously within a dynamic environment. Our core values are Integrity, Loyalty, Growth,...

  • Corporate Concierge

    1 week ago

    Liverpool, Australia Manhattan Group Full time

    We are looking for a reliable, vibrant and energetic **Corporate Concierge and Hospitality Specialist** with a “Can-Do attitude” to join this team. You are well-organised and well-presented, and have the energy and ability to multitask and work with the leading concierge provider in Australia. - Provide an engaging on brand welcome and farewell to all...