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Technical Services Officer

2 weeks ago

Liverpool, Australia BAE Systems Full time

All Systems GO Be part of the next generation of defence technology
- Work autonomously in a business with great career opportunities
- Enjoy flexibility, engaging work and a culture that embraces diversity and open-mindedness

At BAE Systemswe are all systems go as we continue to drive innovation and seek passionate and talented people to join our business. We currently have an exciting opportunity as a Technical Service Officer within our IM&T team based in Sydney, NSW.

**What this opportunity will mean for you**:

- Purposeful work where your efforts are recognized in an environment where you can thrive
- Joining an organisation that is passionate about developing some of the most impressive careers in the world
- Industry-leading flexibility options to unlock the talent and diversity of every individual
- Unique opportunities to contribute to programs of national significance whilst growing your skills
- A strong safety culture, inclusive teams and work to be proud of, underpinned by a compelling set of values

**Your new role**:
As the Technical Service Officer are responsible for providing technical support to customers on the customers' computing environment.

**In this role you will**:

- Contribute to timely responses and recommendations on support requests
- Provide continuous improvement strategies to customer problems and queries
- Deliver a high level of customer service and reduce lifecycle processes
- Installation and configuration of desktop hardware, software & peripherals device in a network environment
- Complete System Administration and Classified duties as required
- Troubleshoot and provide information to enable resolution on support requests

About you

**As an ideal applicant for this opportunity, you'll have**:

- Tertiary qualification in IT disciplines, Microsoft Certifications or equivalent is preferred
- ITIL qualifications an advantage
- Demonstrated experience in a Level 2 or 3 IT Administrator/ Support role, preferably in a large corporate networked environment
- Ability to problem solve and troubleshoot with a focus on achieving objectives and ensuring effective outcomes
- Ability to support both hardware and software in a diverse corporate environment
- Experience with Oracle and/or Tableau would be advantageous

Clearances
As Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain appropriate clearance.

International Traffic in Arms Regulations (ITAR) are applicable and as such, your nationality may be a factor in determining your suitability for this role.

We are a 2021 Circle Back Initiative Employer - we commit to respond to every applicant.

Our culture
We are committed to building a diverse and inclusive environment where our people can thrive. For us that means ensuring that the voices and talents of our employees are valued and that everyone has a sense of belonging. We do not tolerate discrimination because of differences, such as age, ability, ethnicity, gender, gender identity or expression, religion, or sexual orientation.