Collection Officer

**WPP** is the transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.**

**Working at WPP means being part of a global network of more than 109,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.**

**We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.**

**WPP and our award-winning agencies work with most of the world's biggest companies and organisations - from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 317 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 8th in the FTSE 100 rankings for Women on Boards.**

We are the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

At WPP we're reinventing creativity on an ever-broader canvas, bringing together unrivalled talent, resources, and skills to provide an integrated offer of communications, experience, commerce, and technology for clients.

It's our people who make the company, and what we do, extraordinary. We champion an open and optimistic workplace, where everyone has the chance to thrive and shine. We foster and celebrate an inclusive culture of belonging, one that embraces diverse thought and individual expression.

**YOUR ROLE IN A NUTSHELL**:
The Collections Officer contributes to the success of WPP AUNZ through the provision of exceptional collection service to their assigned agencies and clients, maximising their cash flow and reducing their exposure to bad debts.

They do this by having a strong sense of ownership of their Agencies and through working in partnership with their Agencies commercial and client teams to drive achievement of results.

**WHAT YOU WILL SPEND YOUR TIME DOING**:
**Collections**:

- Ownership of a collections portfolio
- Effectively manage the collections portfolio to agreed targets and metrics - agreed % of overdue AR
- Undertake assigned collections activities daily
- Work with management to resolve any identified complex account issues
- Identify disputed items through client contact & communicate these concisely to agencies client teams.
- Manage collection and resolution of disputed items through regular client team engagement & follow up.

**Relationship Management**
- Build solid relationships with clients and Operating Companies to bring in arrears and commit to payment plans
- Work with management to run regular debtors' meetings with commercial teams to review ledger & agree corrective action.
- Answer all collections related queries for assign portfolio

**Reporting**
- Perform debtor reconciliations
- Produce debtor's report/s in agreed format for Operating Companies with clear, informative commentary on aged issues per SOX requirements.
- Produce ad-hoc debtors lists and report's for clients, agencies commercial teams and client teams as required.
- Performing month end preparation and other ad-hoc duties
- Undertake month end risk management and exception reporting on risk platform
- Assist with cash entry & allocation as required
- Processing of reports & claims for insured entities.

**Team Membership**
- Demonstrate and encourage a culture of continuous improvement and collaboration
- Participate in regular performance conversations
- Attend team and other meetings
- Practice courteous assertiveness with all interactions
- Demonstrate the behaviours expected from the team and customers
- Demonstrate the WPP AUNZ Personal Attributes
- Provide strong emphasis on providing 'needs based' customer service
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; and establishing personal networks
- Escalate matters to management as appropriate

**Process Improvement**
- Support ad hoc and continuous improvement projects driven internally by GBS and/or WPPAUNZ Group initiatives

**SKILLS & EXPERIENCE**:

- 2 plus years' collections experience within a medium to large corporation, ideally having experience working in Media / creative / digital related industries
- Experience in a SOX environment (highly regarded)
- Experience in managing simple collections portfolios
- Demonstrated ability in achieving company targets for collections
- Experience in building and maintaining strong stakeholder relationships
- Excellent communication skills
- Excellent attention to detail

**HOW WE WORK**:
At WPP, our people are at the heart of everything we do.

Our mission is to build and foster an inclusive culture of belonging, one that is equitable, tolerant, and respectful of diverse thought and individual expression

Our ambition is to create workplaces where our people feel not