Collections Officer

Are you a customer centric and driven individual with a passion for helping people? If so, keep reading—you might just be the collections superstar we've been searching for

Who are we?

CCSG is a full-service debt recovery agency incorporating contingent debt collections, legal services, investigations and debt purchase. Our goal is to create a better workplace, deliver superior client and customer outcomes, and ensure sustainable financial results for all stakeholders.

We're a team of high energy and enthusiastic people. We truly believe in the importance of providing customer excellence for both our customers and clients, living our corporate values of Commitment, Compliance, Service and Greatness.

We are a bunch of committed like-minded people with brilliant minds who thrive of collaboration, knowledge sharing and collective success. We work hard to achieve results and acknowledge the importance of balance and flexibility. We create a collaborative and supportive environment with a culture that recognizes our achievements and celebrates our wins as we continue to learn and grow together.

The role:

CCSG operates across Insurance, Asset Finance and Banking and Finance sectors. This is an incredible opportunity to join a dynamic team responsible for managing credit accounts for our clients.

We are seeking a highly motivated Collections Officer to join our team. The Collections Officer will be responsible for managing and collecting outstanding debts from customers. The ideal candidate will have excellent communication and negotiation skills, as well as the ability to work independently and as part of a team.

We work on a hybrid working model (3 days in the office and 2 days at home).

Close to public transport Town Hall Station 3 mins | Museum Station 5 mins | Gadigal Station 2 mins | Light Rail, Town Hall 3 mins

Responsibilities

Here's an example of your day to day:

• Engage with customers in a professional and empathetic manner, providing top-notch customer service while assisting them in reducing outstanding debt.
• Manage inbound & outbound customer calls
• Build and establish relationships with customers with connection and trust
• Investigate, identify and establish customers financial situation
• Negotiate, implement and monitor tailored payment solutions
• Record interaction file notes ensuring meticulous record keeping
• Adhere to compliance frameworks

Requirements

Culture fit is key, and we value both experience and qualities such as:

• Previous debt collection experience
• An energetic, pro-active attitude to work
• Results based, motivated and KPI driven individual
• Willingness to learn
• Strong negotiation skills
• Ability to apply empathy
• A resilience mindset
• A passion for customer interactions and ability to build and nurture professional relationship
• Experience in inbound/outbound contact centers

What can we offer you?

• Competitive remuneration and bonus structure
• Hybrid working model - with flexible work from home arrangements
• Fortnightly fruit box
• Swag discounts with major leading brands
• Various team building events
• Champion of champions program – get recognized and win up to $1700 per year
• Years of service bonuses
• Novated Leasing
• Employee assistance program
• Development opportunities
• Referral bonus of $1500
• Yearly Flu Shots

About you

Culture fit is key, and we value both experience and qualities such as:

• An energetic, pro-active attitude to work
• Strive to achieve results and love to be rewarded for it
• Willingness to learn or a challenging customer service environment
• A passion for customer interactions and ability to build and nurture professional relationships will ensure success in the role.

Sound good?

We all think so at CCSG. Click apply now to join our CCSG Fam

Please be aware, that we will only be responding to shortlisted candidates.

CCSG is an Equal Opportunity Employer, and we value diversity and inclusion in the workplace. We seek to recruit, develop and retain the most talented people from diverse cultures, perspectives, skills and experiences within our workforce. All employment will be based on merit, competence, performance and business needs.

Job Type: Full-time

Pay: $70,000.00 – $80,000.00 per year

Benefits:

• Professional development assistance
• Referral program

Work Location: In person