Customer Success Acct Manager- Public Sector

5 days ago

Melbourne, Australia Microsoft Full time

The Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of
Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

As a Customer Success Account Manager (CSAM), you are the delivery leader in our account team and a strategic partner to our customers. You are responsible for execution against our Customer Success Contracts and orchestration of cross-functional programs that deliver customer value and enable transformational customer outcomes. This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise. As this role is working with our key Victorian Public Sector customers, previous experience working with government departments and agencies is prefered.

**Responsibilities**:

- ** Technical Skilling** - You will build technical competency that supports customer advice, connecting their business goals to Microsoft solutions
- ** Customer Relationship Management** - You will nurture and establish relationships with key customer stakeholders to enable quality solution planning, delivery execution and governance.
- ** Account Planning** - You will partner with Account team peers to drive conversations with customers that define and prioritize the strategic alignment between your customer’s objectives and Microsoft’s goals.
- ** Opportunity and Pursuit Management** - You will bring forward customer insights to sellers to support them in identifying and producing opportunities.
- ** Consumption and Delivery Execution** - You will lead the delivery of Microsoft solutions and take ownership for team coordination that accelerates production level consumption across solution areas to help our customers achieve their goals

**Qualifications**:
Master's Degree in Engineering, IT, Business or related field AND 3+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience
- Bachelor's Degree in Engineering, Information Technology, Business or related field AND 4+ year(s) work or internship experience in solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.

**Professional**
- 3+ years relevant work experience.
- Project Management Institute (PMI) or equivalent Project Management certification.
- Prosci or equivalent change management certification.

**Technical**
Breadth of knowledge across Solution Areas including:

- Solid understanding of Microsoft’s products, technologies and solutions
- Microsoft certification in relevant technologies (e.g.: Azure, M365), or competitor equivalent.
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

  • Customer Service Officer

    2 weeks ago

    Melbourne, Victoria, Australia Public Sector People Full time $75,400 per year

    Public Sector People are working closely with a council in the northern suburbs to recruit a Customer Service Officer for a 6-month temporary contract. Position: Customer Service Officer Duration: 6 months Part Time: 25 hours per week (over 5 days) Location: Northern Suburbs Rate: $36.09 per hour Super Key Responsibilities:Deliver...

  • Customer Service Officer

    2 weeks ago

    Melbourne, Victoria, Australia Public Sector People Full time $45,000 - $75,000 per year

    Public Sector People are partnering with a local council in Melbourne's eastern suburbs to recruit a Customer Service Officer for a 6-month temporary assignment. This is a great opportunity to be part of a high-performing team and deliver meaningful service to the local community. This is a part-time, office-based role offering 15–25 hours per week,...

  • Regional Sales Manager

    5 days ago

    Melbourne, Australia Palo Alto Networks Full time

    **Company Description** Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...

  • Associate Recruitment Consultant

    2 weeks ago

    Melbourne, Australia Public Sector People Full time

    13-week Learning and Development Program - Join a respected brand across the Public Sector - Clear progression pathway and opportunities I am looking for 2 Associate Recruitment Consultants to join our Melbourne office on March 22nd. I have opportunities available on faced paced IT and Business Support contract desks, so suited to driven consultants with...

  • Information Management Coordinator

    2 weeks ago

    Melbourne, Australia Public Sector People Full time

    Urgent immediate start - 3-months contract + extension - West Melbourne location (hybrid working) - Up to $70 an hour + super **Public Sector People (PSP) **are currently looking to speak to an **Information Management Coordinator **who would be interested in a 3-month contract within Local Government. - _3-month initial contract with potential extension...

  • Information Management Officer

    2 weeks ago

    Melbourne, Australia Public Sector People Full time

    4-day work week. - $34.79 per hour + super. - Temporary contract. **Join Our Team as an Information Management Officer** Are you ready to take your career to the next level and contribute to a dynamic team? Public Sector People is excited to partner with our esteemed client, a leading organisation in the public sector. We are looking for a dedicated and...

  • Civil Works Inspector

    4 weeks ago

    Melbourne, Victoria, Australia Public Sector People Full time

    Public Sector People are working with a local council in Melbourne's east to recruit a Civil Works Inspector for a 1-month temporary contract.The role will be processing Asset Protection Permits and Consents for Works in Road Reserves and Drainage Easements (Road Opening Permits), and attend to some Customer Requests related to civil infrastructure.Key...

  • Partner Sales Manager, Public Sector Anz

    4 weeks ago

    Melbourne, Victoria, Australia Amazon Web Services Australia Full time

    Responsible for driving AWS revenue and growing market share by building and sustaining robust relationships with a diverse ecosystem of partners—including technology vendors, consulting firms, resellers, and managed service providers—across Australia and New Zealand.This hands-on management role will focus on enabling partners' business growth,...

  • Account Executive, Public Sector

    3 days ago

    Melbourne, Australia Dataminr Full time

    **Who we are**: Dataminr puts real-time AI and public data to work for our clients, generating relevant and actionable alerts for global corporations, public sector agencies, newsrooms, and NGOs. Our leading AI platform detects the earliest signals of high-impact events and emerging risks from vast amounts of publicly available information. Our real-time...

  • Manager Governance Property and Risk

    2 weeks ago

    Melbourne, Australia Public Sector People Full time

    Lead, Coach and Manage - Flexible work arrangements with onsite required - Regional Victoria Location Public Sector people is proudly partnering with Central Goldfields Shire Council to appoint a Manager Governance, Property and Risk reporting directly to the General Manager Corporate Performance. The position will be responsible for the effective...