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Service Delivery Specialist

2 weeks ago

Norwest Business Park, Australia Greenstone Full time

**About Us**

Greenstone is a leader in the sales and distribution of insurance products under a portfolio of credible owned and white-labelled brands. Brands include Real Insurance, RSPCA Pet Insurance, Guardian, Medibank, Woolworths and Australian Seniors Insurance Agency and Choosi. We aim to make a positive difference in people's lives by providing quality solutions that help people protect the things closest to them.

**The Opportunity**

Reporting to the Head of Service Delivery, the Service Delivery Specialist is responsible for facilitating the Governance aspects of Service Delivery including assisting with release/change management, incident/ problem management, conducting and reporting PIRs, monitor customer feedback and providing operational reports.

**What are we looking for?**
- 3-5 years' experience in a comparable role
- Experience in a service delivery team with incident, problem and release/change management
- Demonstrated experience in an ITIL environment
- Experience managing stakeholder expectations within competing priorities and tight time frames
- Excellent verbal and written communication skills with strong customer-oriented interpersonal skills
- Ability to prioritise in a dynamic environment and adapt quickly
- Good understanding of technical incident resolution workflow
- Strong attention to detail and time management
- Strong analytical skills with a keen interest in process improvement
- Self-motivated, independent, team player who is flexible and delivery focused

**Desirable**
- Experience with 'Service Now'
- Reporting experience

**Our Promise to Our People**

We are passionate about our core values of Customer First, We Care, One Team, and Results Driven, which define how we approach our work. We recognise that our colleagues are the key to our success. That's why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer:

- Fantastic employee benefits including flexi days, flexible working, annual $1200 travel/parking allowance & more
- State of the art building facilities including a dedicated & subsidised on-site company café (weekly free lunch) & on-site gym
- Health & well-being initiatives and programs
- Opportunity to take part in in-house leadership & emotional intelligence workshops
- Quarterly award functions and a grand annual conference to recognise our people
- Retail discounts e.g. movie tickets, Taronga Zoo entry, live shows + more
- Morsl market (a fully automated self-serve, food and drink marketplace with a wide variety of meals, snacks and drinks)

**Who We Are**

We are an innovative company with diverse brands and operating divisions, who work together as one team. We strive to be the best provider of direct financial products by placing customers at the heart of everything we do. We care about what we do and we care about making a positive impact on our community.

We have an inclusive and diverse culture. We work in a positive and energetic environment where you can expect to find professional colleagues, driven to achieve results.

**Location**

Great central location in Norwest Business Park, Norwest, only a short walk from Norwest Metro station and also direct bus access from Parramatta and Blacktown.